Conditions of use

The present Conditions of use are an agreement between you (as an user of the website or a customer) and ClaimCompass, Inc. (“ClaimCompass”) as operator of the website www.claimcompass.eu. The agreement regulates the terms under which ClaimCompass offers the information, software and services on its website. The services of ClaimCompass are only offered in cases where the customer has accepted the present Conditions of use.

1. Terminology

1.1. "Agreement": agreement between the client and ClaimCompass, which has been entered into after the client has read and accepted the Conditions of use.

1.2. "ClaimCompass": ClaimCompass, Inc., 444 Castro St Suite 1200, Mountain View, CA 94041, USA.

1.3. "Power of attorney": the document, whereby the client, subject to the terms and conditions therein, irrevocably assigns ownership of the claim to ClaimCompass.

1.4. "Claim": any claim against an airline for monetary compensation pursuant to the right of compensation according to European Regulation 261/2004.

1.5. "Client": person, that has accepted these Conditions of use.

1.6. "Compensation": total amount of money to be paid by an airline pursuant to a court order or decision by another empowered authority or offered as payment by an airline, arising from any actions made by ClaimCompass in relation to a claim.

1.7. "Regulation 261/2004": European Regulation 261/2004 of the European Parliament and the Council from 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delays of flights.

1.8. "Compensation calculator": page of the website www.claimcompass.eu where every client or user can unbindingly calculate the probability and the possible amount of compensation. The amount of the compensation showing on the end page of the form is not legally binding and does not represent an offer for a contract.

2. General applications

2.1. The Conditions of use are binding for all clients. By clicking on the box "I have read and agree with the Conditions of use" the client agrees with, fully accepts and obliges himself to act in accordance to the Conditions of use.

2.2. The identification of the client with the aim of recreation of his statement about the acceptance of the Conditions of use, as well as about entering the agreement is executed by checking the log files of the server of claimcompass.eu, saving the IP address of the client, as well as other relevant non-personal data in accordance with our Privacy policy.

3. Object of agreement and services of ClaimCompass

3.1. ClaimCompass takes care of the successful enforcement of a compensation for air passengers on basis of European Regulation 261/2004.

3.2. In order to secure the compensation from the airline, ClaimCompass will use information from flight databases and try to reach an agreement with the airline outside the courtroom. Should the efforts of ClaimCompass to grant the compensation for the client remain unsuccessful, ClaimCompass may recommend to the client hiring a contract lawyer who could recover the compensation. The client is exempted from paying for the service of the lawyer. The client is only bound to pay a commission of 25% (incl. VAT) to ClaimCompass after the successful payment of the compensation.

3.3. The amount of the compensation calculated in the "Compensation calculator" on claimcompass.eu is not a legally binding offer for a contract. The price of the services of ClaimCompass is deducted from the amount of the compensation paid by the airline in the case of a successful enforcement of the claim.

4. Conclusion of contract

4.1. After filling up all fields on the page "Compensation calculator", reading and agreeing with the Conditions of use and sending the form to our system the client makes a legally binding offer for a contract to ClaimCompass. ClaimCompass may accept the offer by informing the client (via email) for its decision to offer its services.

4.2. The information, which the client fills in in the form on the page "Compensation calculator" must be submitted fully and correctly. Most attention should be turned to the fields for flight number, name of the client, telephone number and address.

5. Payment and commission

5.1. ClaimCompass only receives commission if the claim is successfully enforced. In the case of no compensation for the customer he/she is not bound to pay for the efforts and services of ClaimCompass.

5.2. ClaimCompass is entitled to deduct a 25% commission (incl. VAT) from the amount of the compensation granted from the airline. ClaimCompass promises to always fight for the full amount of the compensation and to not accept less than what is regulated under the scope of Regulation 261/2004.

5.3. In the case of a court procedure which decides that the client should only receive part of the compensation ClaimCompass deducts its commission alone from this amount and not from the full amount which was claimed in front of the court.

5.4. According to the Power of attorney which the client issues to ClaimCompass the company has the right to deduct the agreed commission of 25% from the whole amount of the compensation before transferring it or paying it out in another way to the client.

5.5. Right after receiving the compensation from the airline ClaimCompass is obligated to pay the agreed amount to the client in the shortest period possible.

5.6. The client is obliged to share his/her bank details with ClaimCompass so that a transaction may be executed. ClaimCompass is obliged to use the most inexpensive way of bank transfer. If the client has an account in the Single Euro Payments Area (SEPA), all payments will be sent to that account. All payments to clients who do not have a SEPA account will be payed out via PayPal. All costs than may result from the transaction are borne by the client.

6. Rights and obligations of the client

6.1. The Client has the right to visit the pages on the website claimcompass.eu and to make offers for entering an agreement with ClaimCompass.

6.2. The client has the right to receive information about the status of his/her claim via his user profile on the website.

6.3. The client bears full responsibility for protecting his username and password from third persons. The client has the responsibility to immediately inform ClaimCompass if a breach of his privacy on the website comes to his attention so that ClaimCompass may take all necessary measures to secure the account.

6.4. The client is obliged to help the enforcement of the claim with actions such as providing his/her flight information, tickets, reservation information to ClaimCompass. The client is obliged to forward every relevant piece of information which can influence his/her claim. The client is obliged to inform ClaimCompass immediately if the airline tries to contact him/her directly or sends him/her a voucher in spite of the compensation.

6.5. After entering into agreement with ClaimCompass the client is obliged to not use the services of any other companies or agents who offer the same services as ClaimCompass. The client is obliged to not undertake any further individual action against the airline. If the client wishes to undertake such an action, it can only take place with the written permission of ClaimCompass.

6.6. The client has the right to break the agreement with ClaimCompass at any time before the successful enforcement of his/her claim. The conditions for a withdrawal are regulated in Section 8 of the present Conditions of use.

7. Rights and obligations of ClaimCompass

7.1. ClaimCompass has the right to refuse to enter into an agreement with a client who directed an invitation to ClaimCompass.

7.2. The Conditions of use can be changed at any time by ClaimCompass. ClaimCompass has the obligation to notify all clients and users of the changes by posting information about the change on a visible place on the website and giving the clients sufficient time to take note of the changes.

7.3. ClaimCompass saves the right to restrict the access to the website claimcompass.eu for users, as well as to modify or terminate some of its services.

7.4. ClaimCompass saves the right to terminate its services to a client if the client violates his/her obligations regulated in Section 6.5. of the Conditions of use.

8. Consumer's Right of Revocation and Cancellation Policy

8.1. Every client who has entered into an agreement with ClaimCompass has the right of revocation of the services without the need to specify any reason within 14 days after the agreement has been concluded. The withdrawal can be sent to ClaimCompass in any written form (letter, email) and does not need to be formal. For their convenience, clients may use this form.

8.2. The client has no right to rescission if the agreement has been fully performed by both parties upon their express request before the client has exercised his/her right of rescission.

9. Final provisions

The law of the Republic of Bulgaria to the exclusion of the UN Convention on Contracts for the International Sales of Goods applies.

Last change: 20.06.2016

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