At ClaimCompass, we all come to work everyday because we want to make travel a positive experience again. You see, somewhere along the way, service in the travel industry took a wrong turn. Today, airlines systematically overbook, delay or cancel flights, trying to cope with margin compression, fierce competition and existing infrastructure, which cannot meet demand. And it seems that it all happens at the expense of the average traveler.
Luckily, back in 2015 we came across a regulation, which states that in the above cases, passengers are entitled to monetary compensation. What we found out, however, is that the airlines have kept it a secret and made it very difficult to claim, speculating on passengers’ lack of awareness and legal knowledge. As a result, less than 2% of all travelers entitled to compensation actually end up receiving it. We didn’t think that’s fair.
So we decided to build ClaimCompass: a platform, which helps you file a claim in less than 2 minutes, while our software does the rest. Yes, sometimes things do get complicated, but we always, always, deliver on our promise: we’ll work with airlines, courts and national enforcement bodies to make sure that if compensation is owed to our clients, it will be paid. Today, we’re proud to say that we’ve helped thousands of passengers and secured millions in compensation. But don’t take our word for it, here’s what our clients say: