Frequently asked questions

In which cases am I entitled to compensation?

As an air passenger, you have a right to a compensation in the following situations:

  • cancelled flight
  • delayed flight
  • refused boarding due to an overbooking
  • change of the time of the flight shortly before departure

If you are a victim of one of those scenarios, and wish to claim compensation your flight must:

  • be flying between two Member states of the European Union
  • be flying within a single Member state
  • depart from a EU State and land outside the Union, or
  • depart from a third state outside the Union and land in an EU state - but only if the air company has its headquarters in the Union

Your right to compensation is not influenced by your nationality.

How much do the services of ClaimCompass cost?

We operate on a "no win, no fee” basis. This means you will never be asked to pay out directly. If your claim succeeds we will, however, take 25% commission (incl. VAT) of the compensation received. There is no fee if the claim fails.

Our quality guarantee promises that if we do not succeed in securing your compensation you will not be obliged to pay for our services. Even if your case was handled by our contract lawyers and taken to court, ClaimCompass will never ask you to provide a payment if the result is negative and you have not received a compensation.

What does ClaimCompass do for me?

ClaimCompass helps air passengers get their deserved compensation for delayed, canceled or overbooked flights. We work on the basis of EU Regulation 261/2004 which gives air passengers certain rights. We offer our expertise in European aviation law in order to represent passengers who lack the time or expertise needed to bring a claim independently.

Can’t I enforce my claim on my own?

If you believe you are entitled to a compensation and you have tried to contact the airline without success, you can file a complaint in front of the responsible national authority. The possibility to engage a lawyer to professionally enforce the right to compensation may be unappealing to the passenger, as it costs money and time to find a legal expert in the field. Moreover, using the service of a lawyer does not always grant the passenger the security of a victory in court in the future - the risk of carrying the expenses for the paycheck of the lawyer remains by the customer.

ClaimCompass works on a “no win, no fee” basis. We incorporate our expert knowledge in EU aviation law with flight information databases in order to build a strong case against the air company that refuses to pay.

Before deciding to use our services, every passenger can use our "Compensation calculator" online to find out the probability they have of being entitled to compensation as well as the amount they would be likely to receive. We try to settle the compensation dispute outside the courtroom by negotiating directly with the airline on the passenger’s behalf. We do not accept less than the deserved compensation and promise to claim for the full amount on the passengers behalf. If the airline refuses to grant compensation despite being in breach of the EU Regulation we take the matter before the court. If the claim fails the client will have no legal fees to pay. However, if the claim succeeds - due to our mediation efforts or as a consequence of a legal judgement - we receive 25% (incl. VAT) of the compensation claimed.

The airline offered me less than the compensation I think I deserve. What should I do?

Sometimes, in order to escape their obligation to pay a compensation, airlines offer passengers a coupon or a partial payment. We advise that you do not accept such an offer - in order to ensure that you receive the compensation that you deserve, please use our "Compensation calculator".

What does the "Compensation calculator" do?

Our "Compensation calculator" works out the probability your claim has of succeeding and the amount that you may expect in compensation. You will need to input some basic information about your case and flight so that our calculator can work out the chances your claim has of success.

I filled in all the information in the "Compensation calculator". What now?

After you finish filling in your data, the system will let you know what your chances of receiving compensation are. From this point onwards, we will undertake communication with the airline on your behalf to ensure that you receive the compensation you deserve.

The "Compensation calculator" gives me a negative result and tells me that my claim is likely to fail. What should I do?

If the "Compensation calculator" indicates that your claim is unlikely to succeed it means that ClaimCompass will not be able to take your case forward. You may however contact the responsible national authority in your home country and file a complaint against the airline.

Can I receive compensation more than 1 year after the flight?

Yes, this is possible. Please fill in all the relevant data in our "Compensation calculator" and we’ll contact you with more information. It’s possible that we’ll require more documents like your reservation details, boarding pass etc.

How much time does it take for me to receive my compensation?

The time that we need to take care of your compensation depends on your case. The cause of the delay or cancellation, the behaviour of the airline, as well as the speed of the court process may influence the duration of our work. Our promise is, that we’ll always keep you updated with the status of your claim.

Where can I see the status of my claim?

We’ll inform you via email every time therе is a development in the status of your case. You can also check the status of the claim on your personal profile on the website or write to us with any questions via our "Contact" page.

My flight ticket was booked and paid by a third party. Am I entitled to a compensation if I haven't paid for the ticket?

Yes, the right to a compensation does not depend on who paid for the ticket. Only the passenger whose name is on the boarding card is entitled to a compensation. This means that the company or third person who purchased the ticket does not have any right to a compensation in part or in whole.

We use cookies to provide you with a seamless and comfortable user experience on our website. By continuing to navigate this site you agree to the cookie policy. Learn more about the cookies on our Privacy policy page.
Learn more