Without our users’ data, ClaimCompass Ltd would not be able to function. That’s why we take our users’ data privacy very seriously and have set in place a privacy protection policy, which is robust, secure and in compliance with all applicable regulations. Below you will find more information on the types of data we collect and how we use it. 

ClaimCompass Ltd is incorporated in the European Union and registered with the Bulgarian Commercial Registry under the unique identifying number 203643295. ClaimCompass is also an authorised and registered data controller and administrator under the Commission on the Protection of Personal Data with a registration number 417505. 

Under Regulation 2016/679 of the European Parliament and Council, also known as the General Data Protection Regulation, or GDPR for short, ClaimCompass is obliged to process all personal data, such as name, address, telephone number and email addresses in compliance with the Regulation and the applicable provisions on data protection of the Bulgarian legislation. 

Collection and use of personal data

„Personal data“ means any information relating to an identified or identifiable individual. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number (e.g. social security number) or one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

ClaimCompass does not collect nor store any of the aforementioned data unless it has been provided by the user in preparation of entering into an agreement and/or contract, in the process of entering into an agreement and/or contract, or in any other case where the user has provided explicit consent (e.g. when filing a claim and providing the requested information in the Compensation Calculator, signing up for a newsletter, or taking part in a survey). 

Legal basis for the processing of personal data 

In accordance with the obligations under the General Data Protection Regulation, ClaimCompass collects and processes personal data on the basis of preparation for entering into a contract or in cases where a contract has already been made, in accordance with its Conditions of use. 
    
ClaimCompass stores, processes and transfers your personal data only with your consent and as required for each specific case, e.g. to respond to your personal inquiries, fulfill your claim request, as well as inform you about the status of your claim.  

Objectives of the personal data processing

The personal data submitted by the user to ClaimCompass is stored automatically and is necessary in order to identify registered users as customers and consequently, represent their claim before the airline pursuant to EU Regulation 261/2004. Providing the personal data is a contractual requirement and essential to the nature of ClaimCompass’ service in securing compensation for flight disruptions under EU Regulation 261/2004. Should a user not agree to provide the requested personal data, ClaimCompass would not be able to enter into an agreement with the user, or, should inaccurate information be provided, the latter will be deemed void. The personal data collected and processed by ClaimCompass includes first and last name, address, telephone number, email address, and in certain cases, a copy of a personal identification document, if required by the applicable legislation for representation. 

Any other transfer of your personal data, for example the transfer of logon data from our website to a third party’s social community website or web service like Facebook or Twitter, requires your explicit prior consent. ClaimCompass guarantees that it will not sell or lease your personal data to a third party and will only process your personal data in line with the above mentioned objectives. 

Use of personal data for remarketing

ClaimCompass does not use your personal data for advertising or marketing purposes. We may use your data to create and maintain a user profile. We may also use the data provided by you for analyzing and improving the effectiveness of our website services, advertising, marketing, market research, and sales efforts.

Automatically recorded information (non-personal data)

When users access the ClaimCompass website, non-personal information of general nature is automatically transmitted, such as the name of the internet service provider, for example, the website, which redirected the user to ClaimCompass, the operating system and the browser version in use. 

This information is collected and analyzed in an anonymized format. It is used solely for the purpose of improving the performance, content and functionality of the ClaimCompass website. It is not processed any further, nor is it transmitted to any third party. 

Your rights as a data subject

In accordance with the General Data Protection Regulation, every data subject may exercise the right to receive confirmation that their personal data is being processed, the right to inquire which personal data is being collected by ClaimCompass, the right to have their personal data updated or edited in case of providing inaccurate personal data, the right of restricting the extent to which personal data is being processed, the right to have personal data deleted, the right to data portability, the right to object to the processing of personal data, the right to withdraw the consent of data processing or its use. 

To exercise any of the above-mentioned rights, users may send their request to [email protected]

For how long does ClaimCompass store personal data? 

ClaimCompass stores personal data up to the maximum period prescribed by the respective law. Upon expiration of this period, the data is permanently deleted except in cases where it is required for the further execution of the contract. 

Personal data protection in the application of Cookies

To facilitate the use of our website, we are using "cookies". Cookies are small units of data stored on the hard drive of your computer by your browser that are necessary for using our website. We use cookies to better understand how our website is used and to allow improved navigation. Cookies help us determine, for example, whether a page on our website has already been viewed. Cookies may also tell us whether you have visited our website before or whether you are a new visitor. The cookies we use do not store any personal data or otherwise collect personally-identifiable information. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer's hard drive, block all cookies or to receive a warning before a cookie is stored.

Personal data protection in the application and use of Google analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses a specific form of “cookie,” i.e. text file, which is stored on your computer and enables an analysis of your use of the website. The information about your use of this website generated by the cookie is generally transmitted to a Google server in the USA and stored there. We would like to point out that Google Analytics has been expanded on this website to include the code “gat._anonymizeIp();” to ensure the anonymized recording of IP addresses (so-called IP masking). Due to the IP anonymization on this website, your IP address is shortened by Google within the territory of the EU and the Treaty States of the European Economic Community. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

Google uses this information on our behalf to analyze your use of this website in order to compile reports on website activities and provide additional services related to website use and Internet use to the website operator. The IP address transmitted to Google Analytics by your browser is not consolidated with other data by Google. You can prevent the storage of cookies by making the proper setting using your browser software, see Section 5 c), above. In addition, you can prevent Google from recording the data related to your use of the website generated by the cookie (including your IP address) and from processing this data by downloading and installing the browser plug-in available here. You can find further information about terms of use and data protection here.

Data security

We have implemented technical and organizational measures to protect your data from loss, modification, theft or access by unauthorized third parties.

Updates and changes

We may change or update parts of the current document at any point of time and without prior notice. Please refer to the ClaimCompass website for changes or updates to the Privacy policy. We will indicate the date of the last change.


Last change: 25.05.2018