No upfront costs

We do not charge anything upfront and we only get paid if our clients get paid. We keep а 25% commission only if the claim is successful. Sometimes we might work on a case for several months, we might even have our lawyers go to court, but even then, if we do not succeed in securing our clients’ compensation, all costs are on us.

Compensation amount

The amount of compensation is determined by EU Regulation 261/2004 and is as follows: 

Length of delay
Less than 3 hours 3-4 hours More than 4 hours Never arrived Distance
€ – €250 €250 €250 All flights 1,500 km or less
€ – €400 €400 €400 Internal EU flights over 1,500 km
€ – €400 €400 €400 Non-internal EU flights between 1,500 km and 3,500 km
€ – €300 €600 €600 Non-internal EU flights over 3,500 km

Customers from Travel Agencies and other Corporate Agreements

You may have entered into an Agreement with ClaimCompass via one of our partners, such as a travel agency or another corporate agreement. In these cases, the fee structure, payout options and currency conversion might be different depending on the particularities of the agreement and the individual terms agreed upon. In all of the above circumstances you would have been provided with the applicable terms prior to entering into the Agreement. 

For more information on our pricing policy, please read our Conditions of use.