We do not charge anything upfront: submitting a claim is free. We work on a "no win, no fee" basis and only get paid if our clients get paid. In order to secure compensation from the airline, ClaimCompass checks if the claim is eligible, compiles all documents to file the claim to the airline, tries to reach an out-of-court settlement and, in certain cases, escalates the claim to other institutions. If the claim is successful, we keep a 35% commission (incl. VAT). If none of these measures lead to success, ClaimCompass will initiate legal actions - filing the claim to a court, or handing over the claim to a contracted legal representative, such as an attorney or law firm. In the event that legal action is undertaken and the compensation is paid, ClaimCompass charges a 15% Legal action commission (incl. VAT) to cover the additional costs of the legal action.
Whether you’re travelling for leisure or for business, flight delays can easily ruin your trip. Luckily, we’re here to help. When your flight is delayed by 3 hours or more, you may be entitled to compensation - and we’ll help you get it.?
Flight cancellations occur for various reasons. If your flight has been cancelled within 14 days prior to departure, even if you have been notified ahead of time, you may still be entitled to compensation from the airline.?
It has become common practice for airlines to overbook flights, i.e. sell more seats than there actually are available on the flight. In these cases, even if you were offered alternative means of transportation, you may still be entitled to compensation!.
The amount that the airline owes you varies depending on the distance of your flight - and a few other criterias in specific cases, like the length of your delay at arrival. You can check how much you are entitled to for free by filling out your flight details in our Compensation Calculator. Submit the claim and we'll take care of the rest for you.
In most cases, the compensation amounts determined by the EU Regulation 261/2004 are as follows:
1,500 km or less
Internal EU flights
over 1,500 km
Non-internal EU flights between
1,500 km and 3,500 km
Non-internal EU flights
over 3,500 km
|Less than 3 hours||3-4 hours||More than 4 hours||Never arrived||Distance|
|€0||€250||€250||€250||All flights 1,500 km or less|
|€0||€400||€400||€400||Internal EU flights over 1,500 km|
|€0||€400||€400||€400||Non-internal EU flights between 1,500 km and 3,500 km|
|€0||€600||€600||€600||Non-internal EU flights over 3,500 km|
You may have entered into an Agreement with ClaimCompass via one of our partners, such as a travel agency or another corporate agreement. In these cases, the fee structure, payout options and currency conversion might be different depending on the particularities of the agreement and the individual terms agreed upon. In all of the above circumstances you would have been provided with the applicable terms prior to entering into the Agreement.
For assistance with ticket refund claims, we charge an upfront fee of €19.99 that you may opt in to pay when submitting a ticket refund claim.
For more information on our pricing policy, please read our Conditions of use.