When your international flight with Virgin Atlantic is delayed, there is a chance that you’re eligible for a compensation. Because Virgin Atlantic is not a European airline, this applies both to their flights departing from Europe and to their flights leaving from out of Europe and arriving in Europe.
How can you get this compensation? Thanks to the EU Regulation 261/2004 (EC261 in short): it’s the European law which protects your passenger rights. It’s unlikely that the airline told you about those - few airlines do. It states that airlines responsible for delays of at least 3 hours owe their passengers between 250 and 600€ in compensation. The exact amount varies according to the distance of your journey.
So next time your flight from Europe with Virgin Atlantic is delayed, take the time to verify whether you’re eligible: you may get up to 600€ from the airline. Just fill out our calculator and you will know in less than 3 minutes what you can hope for!
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
Fewer than 1 flight out 4 arrive late, making Virgin Atlantic’s on-time performance better than the industry average. On-time Performance Rating: 6.1/10
Just like delays, the cancellation of your flight may get you between 250 and 600€. Once again, EC261 protects you when this happens to your flight to or from Europe with Virgin Atlantic.
However, your rights in cases of cancellations are a bit more tricky to understand, as it requires taking into account whether you’ve been warned by the airline beforehand and if so, how long before the flight exactly. If you’ve been rebooked on another flight, the delay at your destination compared to your initial scheduled flight also impact the compensation amount.
The easiest option for you is to fill out our Calculator. It will give you a clearer idea of what kind of compensation you can hope for. Our team takes care of everything to determine your eligibility and how much you are entitled to.
While Virgin Atlantic’s first response to a submit claim is slow, the British airline is usually quick to solve a claim and pay compensation when it is due.