Thomas Cook Airlines

Airline Rating & Flight Compensation

Thomas Cook Airlines Flight Delays Compensation 

Airlines do their best to respect their initial schedule - but that doesn’t prevent them from arriving late from time to time. While some delays are minors, those above 3 hours are particularly annoying for their passengers. ClaimCompass seeks to turn that bad experience into a better one by helping travellers who suffered from such a delay get up to 600€ in compensation for their trouble.

The EU law known as EC261 is the reference for the protection of air passenger rights. It states that in cases of long flight delays, airlines must pay compensation to their passengers. However, if the delay was caused by circumstances out of Thomas Cook Airlines’ control, then the airline doesn’t have to pay. 

The amount of your compensation varies according to the distance of your journey, from 250€ to 600€. You can use our Compensation Calculator to determine how much you are entitled to in less than 2 minutes. All we need is your flight number, itinerary, and a few more info.

 

Check your flight in 3 minutes

You might be entitled to up to 600€ from the airline!

      Thomas Cook Airlines On-Time Performance

      The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com

      Number of flights
      On-time (<15 min delay)
      Delayed (15+ min late)
      Average delay (in min)
      Average
      3233.58
      64.33%
      35.74%
      53.02
      Dec 2018
      1551
      63.51%
      36.49%
      49.00
      Nov 2018
      1655
      63.26%
      36.74%
      50.60
      Oct 2018
      4324
      69.60%
      30.40%
      52.00
      Sep 2018
      4967
      64.78%
      35.22%
      51.90
      Aug 2018
      5168
      65.64%
      35.22%
      51.90
      Jul 2018
      5173
      59.66%
      40.34%
      57.50
      Jun 2018
      5000
      51.73%
      48.27%
      61.80
      May 2018
      4498
      54.69%
      45.31%
      60.00
      Apr 2018
      2265
      72.84%
      27.16%
      45.50
      Mar 2018
      1672
      63.90%
      36.10%
      59.50
      Feb 2018
      1322
      71.02%
      28.98%
      50.70
      Jan 2018
      1208
      71.38%
      28.62%
      45.90

      On-time Performance Rating: 1.0

      Thomas Cook Airlines Flight Cancellation Compensation 

      Some of Thomas Cook Airlines’ flights are also cancelled, leaving passengers into even more trouble. The airline isn’t always responsible, of course - in some cases, the decision is out of their control. But when Thomas Cook Airlines is responsible, passengers are once again entitled to compensation.

      In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure. If Thomas Cook Airlines failed to do so and was responsible for the cancellation, you may be entitled to compensation under EC261. 

      And remember: if the airline cancels your flight, they also have to offer you a choice between a rebooking on an alternate flight to your destination as soon as possible (provided that seats are available) or the refund of your ticket. That’s independent of your right to compensation.

       

      Thomas Cook Airlines and Compensation Claim Processing

      Unfortunately, Thomas Cook Airlines isn’t part of the most cooperative airlines when it comes to processing their passengers’ claims for delayed or cancelled flight, as the data below suggests.

      Rating criteria
      Days / Rating
      Average number of days for the airline to reply once the claim is submitted
      39.3
      Rating
      2.6/10
      Average number of days to solve the claim
      162.0
      Rating
      1.6/10
      Average number of days to pay the compensation after the case was sent to court
      151.8
      Rating
      2.2/10

      That being said, at ClaimCompass, we’re dealing with Thomas Cook Airlines on a regular basis and have already helped passengers get their compensation. If you’ve had a delayed or cancelled flight with Thomas Cook Airlines, we will help you get the money that is owed to you.

      Have you ever had a delayed flight with Thomas Cook Airlines in the past 5 years? Check out if you’re eligible to compensation! The airline may owe you up to 600€: it takes less than 3 minutes to find out!