Virgin Australia

Airline Rating & Flight Compensation

Virgin Australia Flight Delays Compensation 

When your international flight with Virgin Australia is delayed, there is a chance that you’re eligible for a compensation. But because Virgin Australia is not a European airline, this applies only to their flights departing from Europe, not to flights leaving from Australia and arriving in Europe.

Why can you hope for a compensation in these cases? Because the EU Regulation 261/2004 (EC261 in short) protects your passenger rights even if you’re a non-EU citizen flying with an Australian airline. The airline (probably) hasn’t told you about those - few airlines do, especially non-EU airlines.

So next time your flight from Europe with Virgin Australia is delayed, take the time to verify whether you’re eligible: you may get up to 600€ from the airline. Just fill out our calculator and you will know in less than 3 minutes what you can hope for!

 

Check your flight in 3 minutes

You might be entitled to up to 600€ from the airline!

      Virgin Australia On-Time Performance

      The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com

      Number of flights
      On-time (<15 min delay)
      Delayed (15+ min late)
      Average delay (in min)
      Average
      13947.83
      79.67%
      20.33%
      44.64
      Dec 2018
      14538
      73.85%
      26.15%
      51.60
      Nov 2018
      14220
      75.89%
      24.11%
      50.80
      Oct 2018
      14682
      76.84%
      23.16%
      42.30
      Sep 2018
      13963
      81.27%
      18.73%
      43.10
      Aug 2018
      14356
      76.64%
      23.36%
      44.50
      Jul 2018
      14533
      69.78%
      30.22%
      45.60
      Jun 2018
      13218
      75.65%
      24.35%
      50.30
      May 2018
      13798
      86.46%
      13.54%
      42.10
      Apr 2018
      13363
      83.46%
      16.54%
      42.60
      Mar 2018
      14216
      84.27%
      15.73%
      40.00
      Feb 2018
      12651
      85.52%
      14.48%
      40.60
      Jan 2018
      13836
      86.38%
      13.62%
      42.20

      The Australian airline’s performance is good, with "only" 1 flight out of 5 arriving late (15 minutes or more). Delays with Virgin Australia average 45 minutes. On-time Performance Rating: 6.5/10

      Virgin Australia Flight Cancellation Compensation 

      Just like delays, the cancellation of your flight may get you between 250 and 600€. Once again, EC261 protects you when this happens to your flight from Europe with Virgin Australia.

      Keep in mind that the EU law is slightly more complicated than with delays. The exact amount varies according to more factors, including the length of the delay for example. Also, your eligibility depends on when (or if) the airline warned you about the cancellation.

      The easiest option for you is to fill out our Calculator. It will give you a clearer idea of what kind of compensation you can hope for.

       

      Virgin Australia and Compensation Claim Processing

      It takes on average 50 days for Virgin Australia to provide a statement regarding a compensation claim. That’s very slow. However, the airline is rather quick to process the claim in general, with an average resolution time of 2 months. By comparison, the industry average is about 3 months.

      Rating criteria
      Days / Rating
      Average number of days for the airline to reply once the claim is submitted
      51.1
      Rating
      1.2/10
      Average number of days to solve the claim
      60.0
      Rating
      8.0/10
      Average number of days to pay the compensation after the case was sent to court
      Rating

      Have you ever had a delayed flight with Virgin Australia in the past 5 years? Check out if you’re eligible to compensation! The airline may owe you up to 600€: it takes less than 3 minutes to find out!

      About Virgin Australia

      IATA code: VA

      ICAO code: VOZ