When your international flight with Virgin Australia is delayed, there is a chance that you’re eligible for a compensation. But because Virgin Australia is not a European airline, this applies only to their flights departing from Europe, not to flights leaving from Australia and arriving in Europe.
Why can you hope for a compensation in these cases? Because the EU Regulation 261/2004 (EC261 in short) protects your passenger rights even if you’re a non-EU citizen flying with an Australian airline. The airline (probably) hasn’t told you about those - few airlines do, especially non-EU airlines.
So next time your flight from Europe with Virgin Australia is delayed, take the time to verify whether you’re eligible: you may get up to 600€ from the airline. Just fill out our calculator and you will know in less than 3 minutes what you can hope for!
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
The Australian airline’s performance is good, with "only" 1 flight out of 5 arriving late (15 minutes or more). Delays with Virgin Australia average 45 minutes. On-time Performance Rating: 6.5/10
Just like delays, the cancellation of your flight may get you between 250 and 600€. Once again, EC261 protects you when this happens to your flight from Europe with Virgin Australia.
Keep in mind that the EU law is slightly more complicated than with delays. The exact amount varies according to more factors, including the length of the delay for example. Also, your eligibility depends on when (or if) the airline warned you about the cancellation.
The easiest option for you is to fill out our Calculator. It will give you a clearer idea of what kind of compensation you can hope for.
It takes on average 50 days for Virgin Australia to provide a statement regarding a compensation claim. That’s very slow. However, the airline is rather quick to process the claim in general, with an average resolution time of 2 months. By comparison, the industry average is about 3 months.