Flight delays bother British Airways just as much as you. After all, they also have a schedule to stick to and would love to operate their flights on time more often. However, not all delays are the same - and when the airline is responsible, it’s only fair that passengers get compensated for the inconvenience.
The good news is: that’s what the EU Regulation 261/2004 is all about. You can get up to 600€ per passenger in compensation for your delayed flight with British Airways, depending on the length of your journey. To be eligible, you must have reached your destination at least 3 hours after the originally scheduled time of arrival, and the airline must be responsible for the delay.
Keep in mind that it’s the time at arrival that matters: for example, if your flight departs 3h10 minutes late but arrives “only” 2h55 minutes late, then you are not eligible to compensation under EU261. This happens when pilots manage to catch up with the schedule during the flight.
The easiest and fastest way to check your eligibility is to fill out your flight details in our Compensation Calculator. In less than 2 minutes, you will know whether you are entitled to money from the airline or not.
At ClaimCompass, we have already helped tons of passengers get their compensation from British Airways. All you have to do is let us do the work and we’ll get your money for you.
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
As you can see from the data above, since January 2018, about 23% of British Airways’ flights arrived 15 minutes late or more. On average, flights by the airline were delayed by 45.5 minutes. However, a summary by quarter highlights a negative trend: fewer flights arrived on-time during the second quarter than during the first one - and even fewer during the last quarter. That being said, the on-time performance of British Airways remains above average. As such, the airline’s flight performance since January 2018 is rated 5.2 out of 10.
British Airways also cancels some of their flights - sometimes because of circumstances out of their control, in which case they are not obligated to pay compensation to their passengers. But in cases that do not qualify as “extraordinary circumstances”, you could be owed up to 600€ from the airline.
What are extraordinary circumstances? Some examples include air traffic restrictions, adverse weather conditions, medical emergency, security issues, strike at the airport… In short, these are circumstances which the airline cannot control and could not have prevented.
The conditions ensuring your right to compensation when British Airways cancels your flight are slightly more complicated than for flight delays. In short, if the airline is responsible for the cancellation, they haven’t given you at least a 14-day notice, and you reach your final destination late (or don’t reach it at all), then it’s very likely that you are eligible under the EU Regulation.
If this happened to you, you can fill out our Compensation Calculator to verify if you can get compensated and how much money you can expect from British Airways. ClaimCompass will take care of everything for you, from submitting your claim to British Airways to securing your money.
Many air passengers have already entrusted their compensation claim against British Airways to ClaimCompass. As one of the largest airlines in the world, it’s normal that they also receive a larger than average amount of claims when their flight is delayed, cancelled, or overbooked. As you can see from the data below, the airline is rather cooperative when it comes to processing passenger claims.
Because it is one of the largest airlines in the world, British Airways usually takes some time before providing a statement once the compensation claim for flight delayed or cancelled was submitted. However, they are very quick to process the claim and pay the compensation when it is due. It takes on average 5 weeks to secure your compensation from British Airways (47.6 days). Because some cases are more complicated, they need to be sent to the court or a National Enforcement Body (NEB). When the court rules in favour of the passenger, British Airways is usually quick to transfer the compensation (46 days on average). Keep in mind that these data represent averages: some problematic cases can take much longer. Our experts are used to dealing with British Airways and work hard to secure your compensation in as little time as possible.