If you’ve been flying with Air France, it’s possible that your flight was delayed. This doesn’t happen only when France’s air traffic controllers go on strike: part of these delayed flights is simply the result of a busy flight schedule worldwide..
While the French airline does its best to stick to the scheduled arrival time, some of its flights do arrive late. When the delay was caused by “extraordinary circumstances” such as a strike, Air Traffic restrictions, or adverse weather conditions, then the airline cannot be held responsible and no compensation is due to their passengers. Note that cases of “technical issues” or “operational difficulties” are not regarded as extraordinary circumstances and are the responsibility of the airline.
And when Air France is responsible for the delay, then the French airline must pay you up to 600€ for your trouble. The EU Regulation 261/2004, also known as EC261, protects your air passenger rights. And ClaimCompass is here to enforce them for you.
With our Compensation Calculator, you can fill out your flight details and know if you’re eligible and to what amount, in less than 2 minutes. Give us the authorization to represent you in front of Air France, sit back, and we’ll get your compensation for you.
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
With less than 24% of flights arriving late on average, the French airline is in the industry average. When delays occur, passenger can expect to arrive 45 minutes late on average - but don’t forget that you are only eligible to compensation when your flight is delayed by 3 hours or more. A brief look at Air France’s flight data by quarter shows a slight drop of their on-time performance along the year - except during the last quarter, which registers Air France's best performance during the year. Furthermore, the average delay is also decreasing, which is a good thing for travellers. Air France’ on-time performance can be qualified as slightly aboveaverage, with a rating of 5.1 out of 10.
Some of Air France’s flights are also cancelled, leaving passengers into even more trouble than with a late flight. Obviously, the airline isn’t always responsible - in some cases, the decision is out of their control: that’s the case with strikes for instance. But when Air France is responsible, passengers are once again entitled to compensation.
In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure. If Air France failed to do so and was responsible for the cancellation, you may be entitled to compensation under EC261.
But because cancellations are even more problematic than delays, the EU Regulations goes further to protect your passenger rights. If the airline cancels your flight, they also have to offer you a choice between a rebooking on a replacement flight to your destination as soon as possible (provided that seats are available) or the refund of your ticket. Note that this is independent of your right to compensation.
When it comes to processing flight compensation claims, the performance of Air France can be qualified as above average, if not good. You can take a look at the table below to get an idea of how fast they deal with compensation claims:
Despite being one of the largest airlines in the world, Air France provides a statement relatively quickly, once the compensation claim for flight delayed or cancelled has been submitted. They are a bit faster than the average to process the claim and pay the compensation when it is due. It takes on average 10 weeks to secure your compensation from Air France (65 days). In addition, Air France is honest when providing reasons for the disruption of their flights. If compensation is due, the airline will pay it. As a result, there are extremely few cases that require claimants to go to court against Air France. Keep in mind that these data represent averages: some problematic cases can take much longer. Because some cases are more complicated, they need to be sent to the court or a National Enforcement Body (NEB). In those cases, the processing time is significantly longer. Our experts are used to dealing with Air France and work hard to secure your compensation in as little time as possible.