Lufthansa

Airline Rating & Flight Compensation

Lufthansa Flight Delays Compensation 

Your plane may have been delayed during your last flight with Lufthansa. While the German airline does its best to stick to the scheduled arrival time, some of its flights do arrive late. That’s the case for every airline - but as you will see from the data below, it happens to Lufthansa’s flight more often than the average industry average. 

When the delay was caused by “extraordinary circumstances” such as a strike, Air Traffic Control restrictions, or adverse weather conditions, then the airline cannot be held responsible and no compensation is due to their passengers.

But when the delay was the responsibility of Lufthansa, then the airline must pay you between 250€ and  600€ for your trouble. This includes cases of “technical issues” or “operational difficulties”. The EU Regulation 261/2004, also known as EC261, protects your air passenger rights. And ClaimCompass is here to enforce them for you.

With our Compensation Calculator, you can fill out your flight details and know if you’re eligible and to what amount, in less than 2 minutes. Give us the authorization to represent you in front of Lufthansa, sit back, and we’ll get your compensation for you.

 

Check your flight in 3 minutes

You might be entitled to up to 600€ from the airline!

      Lufthansa On-Time Performance

      The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com

      Number of flights
      On-time (<15 min delay)
      Delayed (15+ min late)
      Average delay (in min)
      Average
      45430.17
      71.26%
      28.74%
      37.48
      Dec 2018
      40751
      69.30%
      30.70%
      38.00
      Nov 2018
      44603
      78.25%
      21.75%
      34.90
      Oct 2018
      49140
      71.50%
      28.50%
      34.00
      Sep 2018
      48393
      66.99%
      33.01%
      35.50
      Aug 2018
      47522
      69.55%
      30.45%
      37.60
      Jul 2018
      48777
      64.80%
      35.20%
      40.80
      Jun 2018
      48093
      61.03%
      38.97%
      39.50
      May 2018
      48091
      67.52%
      32.48%
      40.40
      Apr 2018
      46209
      76.29%
      23.71%
      33.70
      Mar 2018
      44823
      72.32%
      27.68%
      37.60
      Feb 2018
      39105
      74.60%
      25.40%
      41.00
      Jan 2018
      39655
      82.96%
      17.04%
      36.70

      As you can see from the data above, since January 2018, over 28% of Lufthansa’s flights arrived 15 minutes late or more. On average, flights by the airline were delayed by 37 minutes. When you take a look at Lufthansa’s on-time performance by quarter, a negative trend emerge: as the year goes by, an increasing percentage of flight arrives late. Close to 1 flight out of 3 arrived 15 minutes late or more between July and September. As such, Lufthansa’s flight performance can be qualified as slightly below average, with a rating of 4.2 out of 10.

      Lufthansa Flight Cancellation Compensation 

      Some passengers of Lufthansa also experienced flight cancellations over the past 5 years, leaving them into even more trouble. The airline isn’t always responsible, of course - in some cases, the decision is out of their control. But when Lufthansa is responsible, passengers are once again entitled to compensation.

      In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure. If the German airline failed to do so and was responsible for the cancellation, you may be entitled to compensation, according to EC261. Once again, depending on the distance of your cancelled journey, you can claim up to 600€.

       

      Lufthansa and Compensation Claim Processing

      When it comes to processing flight compensation claims, the performance of Lufthansa can be qualified as quite above average. You can take a look at the table below to get an idea of how fast they deal with compensation claims:

      Rating criteria
      Days / Rating
      Average number of days for the airline to reply once the claim is submitted
      17.7
      Rating
      6.1/10
      Average number of days to solve the claim
      55.2
      Rating
      8.2/10
      Average number of days to pay the compensation after the case was sent to court
      108.4
      Rating
      4.5/10

      Despite being one of the largest airlines in the world, Lufthansa provides a statement relatively quickly once the compensation claim for flight delayed or cancelled has been submitted. They are quick to process the claim and pay the compensation when it is due. It takes on average 8 weeks to secure your compensation from Lufthansa (55 days). However, some complicated cases require the intervention of the court or a National Enforcement Body (NEB). When the court rules that compensation is due, the German airline will pay it, but the processing delay is significantly longer. Keep in mind that these data represent averages: some problematic cases can take much longer. Because some cases are more complicated, they need to be sent to the court or a National Enforcement Body (NEB). In those cases, the processing time is significantly longer. Our experts are used to dealing with Lufthansa and work hard to secure your compensation in as little time as possible.

      Have you ever had a delayed flight with Lufthansa in the past 5 years? Check out if you’re eligible to compensation! The airline may owe you up to 600€: it takes less than 3 minutes to find out!