Your plane may have been delayed during your last flight with Lufthansa. While the German airline does its best to stick to the scheduled arrival time, some of its flights do arrive late. That’s the case for every airline - but as you will see from the data below, it happens to Lufthansa’s flight more often than the average industry average.
When the delay was caused by “extraordinary circumstances” such as a strike, Air Traffic Control restrictions, or adverse weather conditions, then the airline cannot be held responsible and no compensation is due to their passengers.
But when the delay was the responsibility of Lufthansa, then the airline must pay you between 250€ and 600€ for your trouble. This includes cases of “technical issues” or “operational difficulties”. The EU Regulation 261/2004, also known as EC261, protects your air passenger rights. And ClaimCompass is here to enforce them for you.
With our Compensation Calculator, you can fill out your flight details and know if you’re eligible and to what amount, in less than 2 minutes. Give us the authorization to represent you in front of Lufthansa, sit back, and we’ll get your compensation for you.
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
As you can see from the data above, since January 2018, over 28% of Lufthansa’s flights arrived 15 minutes late or more. On average, flights by the airline were delayed by 37 minutes. When you take a look at Lufthansa’s on-time performance by quarter, a negative trend emerge: as the year goes by, an increasing percentage of flight arrives late. Close to 1 flight out of 3 arrived 15 minutes late or more between July and September. As such, Lufthansa’s flight performance can be qualified as slightly below average, with a rating of 4.2 out of 10.
Some passengers of Lufthansa also experienced flight cancellations over the past 5 years, leaving them into even more trouble. The airline isn’t always responsible, of course - in some cases, the decision is out of their control. But when Lufthansa is responsible, passengers are once again entitled to compensation.
In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure. If the German airline failed to do so and was responsible for the cancellation, you may be entitled to compensation, according to EC261. Once again, depending on the distance of your cancelled journey, you can claim up to 600€.
When it comes to processing flight compensation claims, the performance of Lufthansa can be qualified as quite above average. You can take a look at the table below to get an idea of how fast they deal with compensation claims:
Despite being one of the largest airlines in the world, Lufthansa provides a statement relatively quickly once the compensation claim for flight delayed or cancelled has been submitted. They are quick to process the claim and pay the compensation when it is due. It takes on average 8 weeks to secure your compensation from Lufthansa (55 days). However, some complicated cases require the intervention of the court or a National Enforcement Body (NEB). When the court rules that compensation is due, the German airline will pay it, but the processing delay is significantly longer. Keep in mind that these data represent averages: some problematic cases can take much longer. Because some cases are more complicated, they need to be sent to the court or a National Enforcement Body (NEB). In those cases, the processing time is significantly longer. Our experts are used to dealing with Lufthansa and work hard to secure your compensation in as little time as possible.