Lufthansa CityLine

Airline Rating & Flight Compensation

Lufthansa CityLine Flight Delays Compensation 

When your international flight with Lufthansa CityLine is delayed, there is a chance that you’re eligible for a compensation. But because Lufthansa CityLine is not a European airline, this applies only to their flights departing from Europe, not to flights leaving from out of Europe and arriving in Europe.

Why can you hope for a compensation in these cases? Because the EU Regulation 261/2004 (EC261 in short) protects your passenger rights. The airline (probably) hasn’t told you about those - few airlines do, especially non-EU airlines.

So next time your flight from Europe with Lufthansa CityLine is delayed, take the time to verify whether you’re eligible: you may get up to 600€ from the airline. Just fill out our calculator and you will know in less than 3 minutes what you can hope for!

 

Check your flight in 3 minutes

You might be entitled to up to 600€ from the airline!

      Lufthansa CityLine On-Time Performance

      The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com

      Number of flights
      On-time (<15 min delay)
      Delayed (15+ min late)
      Average delay (in min)
      Average
      10056.25
      75.33%
      24.67%
      38.18
      Dec 2018
      9201
      73.04%
      26.96%
      39.60
      Nov 2018
      9818
      79.19%
      20.81%
      36.60
      Oct 2018
      10624
      70.63%
      29.37%
      35.60
      Sep 2018
      10522
      72.62%
      27.38%
      35.50
      Aug 2018
      10052
      72.73%
      27.27%
      39.70
      Jul 2018
      10782
      70.51%
      29.49%
      40.60
      Jun 2018
      10652
      67.14%
      32.86%
      39.80
      May 2018
      10402
      73.90%
      26.10%
      40.70
      Apr 2018
      9981
      83.65%
      16.35%
      33.10
      Mar 2018
      10000
      77.47%
      22.53%
      39.30
      Feb 2018
      9292
      77.99%
      22.01%
      39.50
      Jan 2018
      9349
      85.15%
      14.85%
      38.20

      Their average delay is rather short for the industry - their on-time performance is very representative of the industry, with about 1 flight out of 4 arriving late. On-time Performance Rating: 5.4/10

      Lufthansa CityLine Flight Cancellation Compensation 

      Just like delays, the cancellation of your flight may get you between 250 and 600€. Once again, EC261 protects you when this happens to your flight from Europe with Lufthansa CityLine.

      Keep in mind that the EU law is slightly more complicated than with delays. The exact amount varies according to more factors, including the length of the delay for example. Also, your eligibility depends on when (or if) the airline warned you about the cancellation.

      The easiest option for you is to fill out our Calculator. It will give you a clearer idea of what kind of compensation you can hope for.

       

      Lufthansa CityLine and Compensation Claim Processing

      Lufthansa processes the compensation claims of Lufthansa CityLine: as such, they both have the same ratings. The airlines are cooperative compared to the rest of the industry.

      Rating criteria
      Days / Rating
      Average number of days for the airline to reply once the claim is submitted
      17.7
      Rating
      6.1/10
      Average number of days to solve the claim
      55.2
      Rating
      8.2/10
      Average number of days to pay the compensation after the case was sent to court
      108.4
      Rating
      4.5/10

      Have you ever had a delayed flight with Lufthansa CityLine in the past 5 years? Check out if you’re eligible to compensation! The airline may owe you up to 600€: it takes less than 3 minutes to find out!

      About Lufthansa CityLine

      IATA code: CL

      ICAO code: CLH