Passengers can claim a compensation for flight delay if they arrived at destination at least 3 hours late during their trip with KLM. Because it's a European airline, all flights from the Dutch air carrier are under EU law's jurisdiction, no matter whether they're departing from the EU or not.
It goes without saying that airlines do everything they can to get you to your destination on time. As you will see below, KLM is among the most punctual airlines: only about 15% of their flights are late. As a result, KLM is among the best airlines in the world. Part of those 15% of delayed flights arrive more than 3 hours late. That's where EC261 comes into play.
Thankfully, the EU Regulation 261/2004 protects air passenger rights in these situations. You can claim between 250 and 600€ for your delayed flight with KLM. The exact amount varies based on the distance of your flight:
- 250€ for flights less than 1,500km
- 400€ for flights between 1,500 and 3,500km as well as flights within the EU (even if they are longer than 3,500km)
- 600€ for flights more than 3,500km
Simply fill out our Flight Delay Compensation Calculator with your flight details to know how much you’re entitled to!
Note, however, that the Dutch airline must be responsible for the disruption. As such, cases of extraordinary circumstances (air traffic restrictions, adverse weather, medical emergency, etc.) are not covered. For example, if your flight was delayed because Air Traffic Control didn't let the airline depart on time and you arrived late at your destination, you are not entitled to compensation.
At ClaimCompass, we help you get the compensation you are entitled to for your flight delay with KLM. We take care of everything so you can just sit back and relax. If you are indeed eligible, we will get your money for you.
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
With an average on-time performance of 86%, KLM can be considered as one of the most punctual airlines in the world: 14% of the Dutch airline’s flights arrive 15 minutes late or more. Even when KLM’s flights are late, the average delay is “only” 41 minutes, allowing the airline to rank among the best again. The Dutch airline’s performance is stable along the year, with only a slightly less performing second quarter. KLM registered its best on-time performance during the last quarter of 2018. As a result, the overall flight performance of KLM should be regarded as very good, with a rating of 8.5.
Cancellations are arguably worse than delay: they leave you stranded, sometimes without a backup plan, and seriously risk to ruin your travel plans. Just like any other airline, KLM sometimes cancels a flight. They will do everything they can to rebook you on another flight at no extra cost to ensure that you can reach your destination as soon as possible.
Don’t forget that as long as there are seats available on another flight to your destination, KLM must rebook you on that flight. You don’t have to spend anything - even if the seat is in a higher class. But that doesn’t mean that you are not eligible to compensation.
The EU Regulation 261/2004 also protects your passenger rights when your flight is cancelled. If the airline hasn’t warned you at least 14 days in advance, then you could be entitled to up to 600€. The exact amount varies also according to the distance of your journey, just like flight delays, but other factors also come into play.
We can assist you in claiming the compensation you deserve and helping you know how much KLM owes you. Just fill out the flight details of your cancelled flight in our Compensation Calculator and we’ll take it from there. ClaimCompass will do all the work for you.
While their flight performance is very good, KLM’s claim processing score is only barely above average. Take a look at the table below for more details:
On average, KLM provides a statement to the submission of a claim in about 3 weeks, thus performing slightly better than the rest of the industry. It takes about 11 weeks for passengers of the Dutch airline to have their claim solved. Some complicated cases require the intervention of the court or a National Enforcement Body (NEB). When this happens - because the airline claims that EC261 allows them to waive their responsibility - and the court rules in favour of the passenger, it takes the airline about 12 weeks to send the compensation. This slightly above average performance is reflected in the 5.6 rating.