TUI Airways

Airline Rating & Flight Compensation

TUI Airways Flight Delays Compensation 

Airlines do their best to respect their initial schedule - but that doesn’t prevent them from arriving late from time to time. While some delays are minors, those above 3 hours are particularly annoying for their passengers. ClaimCompass seeks to turn that bad experience into a better one by helping travellers who suffered from such a delay get up to 600€ in compensation for their trouble.

The EU law known as EC261 is the reference for the protection of air passenger rights. It states that in cases of long flight delays, airlines must pay compensation to their passengers. However, if the delay was caused by circumstances out of TUI Airways’ control, then the airline doesn’t have to pay. 

The amount of your compensation varies according to the distance of your journey, from 250€ to 600€. You can use our Compensation Calculator to determine how much you are entitled to in less than 2 minutes. All we need is your flight number, itinerary, and a few more info.

 

Check your flight in 3 minutes

You might be entitled to up to 600€ from the airline!

      TUI Airways On-Time Performance

      The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com

      Number of flights
      On-time (<15 min delay)
      Delayed (15+ min late)
      Average delay (in min)
      Average
      4384.4
      67.35%
      32.65%
      51.29
      Dec 2018
      3100
      67.94%
      32.06%
      56.40
      Nov 2018
      2472
      71.68%
      28.32%
      49.70
      Oct 2018
      5283
      70.33%
      29.67%
      46.70
      Aug 2018
      7659
      68.03%
      31.97%
      43.20
      Jun 2018
      7265
      55.60%
      44.40%
      50.20
      May 2018
      6091
      59.02%
      40.98%
      51.90
      Apr 2018
      3242
      71.10%
      28.90%
      39.80
      Mar 2018
      3144
      64.95%
      35.05%
      68.20
      Feb 2018
      2695
      72.59%
      27.41%
      52.30
      Jan 2018
      2893
      72.29%
      27.71%
      54.50

      On-time Performance Rating: 1.7

      TUI Airways Flight Cancellation Compensation 

      Some of TUI Airways’ flights are also cancelled, leaving passengers into even more trouble. The airline isn’t always responsible, of course - in some cases, the decision is out of their control. But when TUI Airways is responsible, passengers are once again entitled to compensation.

      In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure. If TUI Airways failed to do so and was responsible for the cancellation, you may be entitled to compensation under EC261. 

      And remember: if the airline cancels your flight, they also have to offer you a choice between a rebooking on an alternate flight to your destination as soon as possible (provided that seats are available) or the refund of your ticket. That’s independent of your right to compensation.

       

      TUI Airways and Compensation Claim Processing

      Unfortunately, TUI Airways isn’t part of the most cooperative airlines when it comes to processing their passengers’ claims for delayed or cancelled flight, as the data below suggests.

      Rating criteria
      Days / Rating
      Average number of days for the airline to reply once the claim is submitted
      15.5
      Rating
      6.9/10
      Average number of days to solve the claim
      265.0
      Rating
      0.5/10
      Average number of days to pay the compensation after the case was sent to court
      133.0
      Rating
      3.2/10

      That being said, at ClaimCompass, we’re dealing with TUI Airways on a regular basis and have already helped passengers get their compensation. If you’ve had a delayed or cancelled flight with TUI Airways, we will help you get the money that is owed to you.

      Have you ever had a delayed flight with TUI Airways in the past 5 years? Check out if you’re eligible to compensation! The airline may owe you up to 600€: it takes less than 3 minutes to find out!