Flight delays bother Austrian Airlines just as much as you (almost). They also have a schedule to stick to, after all. However, not all delays are the same - and when the airline is responsible, it’s only fair that passengers get compensated for their trouble.
That’s what the EU Regulation 261/2004 is all about. You can get up to 600€ in compensation for your delayed flight with Austrian Airlines, depending on the length of your journey. To be eligible, you must have reached your destination at least 3 hours after the originally scheduled time of arrival, and the airline must be responsible for the delay.
The easiest and fastest way to check your eligibility is to fill out your flight details in our Compensation Calculator. In less than 2 minutes, you will know whether you are entitled to money from the airline or not.
At ClaimCompass, we have already helped tons of passengers get their compensation from Austrian Airlines. All you have to do is let us do the work and we’ll get your money for you.
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
As you can see from the data above, since January 2018, about 22% of Austrian Airlines’ flights arrived 15 minutes late or more. On average, flights by the airline were delayed by 37.2 minutes, which is a very good performance when compared to the rest of the industry. As such, Austrian Airlines’ on-time performance can be qualified as slightly above average, with a rating of 6.4 out of 10.
Austrian Airlines also cancel some of their flights - sometimes because of circumstances out of their control, in which case they are not obligated to pay compensation to their passengers. But in cases that do not qualify as “extraordinary circumstances”, you could be owed up to 600€ from the airline.
The conditions ensuring your right to compensation when Austrian Airlines cancel your flight are slightly more complicated than for flight delays. In short, if the airline is responsible for the cancellation, they haven’t given you at least a 14-day notice, and you reach your final destination late (or don’t reach it at all), then it’s very likely that you are eligible under the EU Regulation.
If this happened to you, you can fill out our Compensation Calculator to verify if you can get compensated and how much money you can expect from the airline. ClaimCompass will take care of everything for you, from submitting your claim to securing your money.
Many air passengers have already entrusted their compensation claim against Austrian Airlines to ClaimCompass. As you can see from the data below, the airline is cooperative and efficient when it comes to processing passenger claims.
With only slightly more than 2 weeks before sending a reply to a submitted claim, Austrian Airlines rank well in this regard. They are very efficient to solve their passengers’ claims, with an average resolution period of 44 days only, way faster than the industry average. However, when conflict occurs and the claim must be sent to the court, the processing time is much longer and it takes close to 100 days before Austrian Airlines pay the compensation due to their passengers. Nonetheless, Austrian Airlines’ rating of 7.4 reflects their good performance when it comes down to processing delayed and cancelled flights compensation claims. Our experts are used to dealing with Austrian Airlines and work hard to secure your compensation in as little time as possible.