Flight delays bother the Hungarian airline just as much as you. They also have a schedule to stick to, after all.
That being said, not all delays are the same - the contract of carriage between the airline and its passengers states that they must get you to your destination on time. When Zizz Air fails to do that and iis responsible for the delay, it’s only fair that passengers get compensated for their trouble.
This is precisely what the EU Regulation 261/2004, also known as EC261, is all about. To put it simply, you can get up to 600€ in compensation for your delayed flight with Wizz Air - the exact amount varies depending on the length of your journey. To be eligible, you must have reached your destination at least 3 hours after the originally scheduled time of arrival, and the airline must be responsible for the delay.
The easiest and fastest way to check your eligibility is to fill out your flight details in our Compensation Calculator. In less than 2 minutes, you will know whether you are entitled to money from the Hungarian airline or not.
At ClaimCompass, we have already helped tons of passengers get their compensation from Wizz Air. All you have to do is let us do the work and we’ll get your money for you.
You might be entitled to up to 600€ from the airline!
In its annual report for the financial year 2018, Wizz Air claims an on-time performance of 79.3%. This means that 20.70 % of their flights arrived 15 minutes late or more, a good performance in the industry.
However, since the data comes from the airline and not an independent third-party, these claims are to be taken with caution. Note also that Wizz Air does not provide data regarding the average delay of their flights.
For these reasons, the 6.6 rating given to Wizz Air regarding flight performance should be taken with caution and may not represent the actual performance of the Hungarian airline.
Cancellations are the bane of every traveller. Unfortunately, Wizz is no exception: they sometimes have to cancel their flights - because of circumstances out of their control, in which case they are not obligated to pay compensation to their passengers, but not always. In cases that do not qualify as “extraordinary circumstances”, you could be owed up to 600€ from the Hungarian airline, the same as for flight delays.
The conditions ensuring your right to compensation when Wizz Air cancels your flight are slightly more complicated than for flight delays. In short, if the airline is responsible for the cancellation, they haven’t given you at least a 14-day notice, and you reach your final destination late (or don’t reach it at all), then it’s very likely that you are eligible under the EU Regulation.
If this happened to you, you can fill out our Compensation Calculator to verify if you can get compensated and how much money you can expect from Wizz Air. ClaimCompass will take care of everything for you, from submitting your claim to the airline to securing your money.
Keep in mind that EC261 gives you additional rights in cases of flight cancellations: most notably, the airline must either rebook you on another flight to your destination or refund you for the lost journey.
Many air passengers have already entrusted their compensation claim against Wizz Air to ClaimCompass. As you can see from the data below, the airline is rather cooperative when it comes to processing passenger claims.
Wizz Air is relatively slow to issue an initial statement after the compensation claim submission. They are, however, a bit faster than the industry average to close a claim: when passengers are entitled to compensation, they can expect it to be paid in 11 weeks on average. Some complicated cases need the intervention of a National Enforcement Body (NEB) or the court. When this happens, it takes close to 100 days for Wizz Air to pay the compensation - when the court rules in favour of passengers. This performance conforms with the industry average. Overall, Wizz Air’s claim processing score is average, with a rating of 4.9. Our experts are used to dealing with Wizz Air and work hard to secure your compensation in as little time as possible.