Airlines operate hundreds of flights every month - even thousands or tens of thousands for the largest ones, such as the Irish airline, Ryanair. It’s no surprise that a portion of these flights is delayed. Ryanair is no exception: some of the airline’s thousands of flights arrive later than planned at their destination, just like any other airline.
Not all delays can be avoided. There are “extraordinary circumstances” that waive the airline’s responsibility. But when Ryanair could have avoided the delay but failed to do so, it’s only fair that passengers get compensated. This is exactly what the European law states. EC261 protects your passenger rights and requires airlines to pay up to 600€ per passenger in compensation for long flight delays (over 3 hours).
ClaimCompass is here to make sure that airlines like Ryanair respect the law and to help air passengers have their rights enforced. You can certainly claim directly to the airline, but if you want to avoid the sometimes heavy legal work, we can take care of it for you.
Once you’ve given us permission to handle your claim, we contact the airline, take care of the whole process for you, and send you your compensation. You don’t have to lift a finger! Just know that the process with Ryanair is somewhat different than with other airlines (more on that below).
You might be entitled to up to 600€ from the airline!
In its annual report for the financial year 2018, Ryanair claims an on-time performance of 88%, for over 600,000 flights operated. This means that only 12% of their flights arrived 15 minutes late or more, one of the best performances in the world. By comparison, the industry average is 25%, meaning that about 1 flight out of 4 arrive at least 15 minutes late to their destination.
However, since the data comes from the airline and not an independent third-party, these claims are to be taken with caution. Note also that Ryanair does not provide data regarding the average delay of their flights.
For these reasons, we would give Ryanair a 9.2 rating regarding flight performance, but this should be taken with caution and may not represent the actual performance of the Irish low-cost airline. What is not in doubt is Ryanair’s great on-time performance, especially for an airline of this size.
Ryanair sometimes has no choice but to cancel their flights. While it’s going to disrupt your travel plan, the EU Regulation 261/2004 once again protects your air passenger rights. In this situation as well, the airline must be responsible: travellers on flights cancelled for extraordinary circumstances are not eligible for compensation. These circumstances include strikes, air traffic control restrictions, adverse weather conditions, security threats, and a few more.
But when the airline was responsible and failed to let you know about the cancellation at least 14 days before the departure date, EU law states that you can get up to 600€ for your trouble - the exact amount depends on the length of your journey. Ryanair may offer you a replacement flight as well: know that this doesn’t mean that you are not entitled to compensation!
ClaimCompass can help you get the money the airline owes you. Just fill out your flight details in our Compensation Calculator and we will take care of the whole for you.
Even if it turns out that you are not eligible to compensation, remember that when Ryanair cancels a flight, they must either refund your ticket price or rebook you on the next flight to your destination (if there are seats available).
Unfortunately, Ryanair isn’t part of the most cooperative airlines when it comes to processing their passengers’ claims for delayed or cancelled flight. As mentioned at the beginning, the claim process is different because, contrary to most airlines, Ryanair limits the right of air passengers to be represented by a third party like ClaimCompass. They send their correspondence directly to the passenger rather than the company that was mandated to represent their passenger. This is problematic because some passengers do not want to take care of the process themselves, or very often lack the legal knowledge or access to tools to verify the claims of the airline. That being said, we are used to dealing with Ryanair and have already helped thousands of passengers get compensation from the Irish airline. Here is a closer look at Ryanair’s performance regarding claim processing.
Ryanair is slow to provide a statement regarding the compensation claim of their passenger. This delay is increased for passengers who requested the help of an agency like ClaimCompass, because Ryanair insists on communicating with the passenger only - as such, passengers need to forward the correspondence to the agency they have mandated in the first place because they did not wish to take care of the process. It takes on average 10 weeks for Ryanair to pay the due compensation to their client which is a result above average. Some claims, however, have to be taken to court, because of the airline refusal to pay compensation. In most cases, this happens when Ryanair claims that their flights were disrupted due to adverse weather conditions or ATC restrictions. When this happens, the process is significantly longer and passengers receive their compensation in twice as much time. It is worth noting that, being one of the biggest airlines in the world, Ryanair is facing a proportionally higher amount of compensation claims.