It goes without saying that airlines do everything they can to get you to your destination on time. Unfortunately, it’s not so uncommon that Avianca’s flights arrive later than the scheduled time. Thankfully, the EU Regulation 261/2004 protects air passenger rights in these situations.
At ClaimCompass, we help you get the compensation you are entitled to for your flight delay with Avianca. We take care of everything so you can just sit back and relax. If you are indeed eligible, we will get your money for you. Simply fill out our Compensation Calculator for Delayed Flights with the details of your journey to know how much you’re entitled to!
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
On-time performance: 2.3/10
Some of Avianca's flights are also cancelled, leaving passengers into even more trouble. The airline isn’t always responsible, of course - in some cases, the decision is out of their control. But when Aeromexico is responsible, passengers are here again entitled to a monetary compensation from the air carrier.
In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure. If Avianca failed to do so and was responsible for the cancellation, you may be entitled to compensation under EC261. The same applies if they didn't notify you at all and you were only made aware of the flight cancellation once at the airport.
And remember: if the airline cancels your flight, they also have to offer you a choice between a rebooking on an alternate flight to your destination as soon as possible (provided that seats are available) or the refund of your ticket. That’s independent to your right to compensation.
Our Compensation Calculator lets you check if you're entitled to compensation from Avianca. Keep in mind that since Avianca is not a European airline, only flights departing from the EU are under the jurisdiction of the EU regulation.