When your international flight with LATAM is delayed, there is a chance that you’re eligible for a compensation. But because LATAM is not a European airline, this applies only to their flights departing from Europe, not to flights leaving from Latin America and arriving in Europe.
Why can you hope for a compensation in these cases? Because the EU Regulation 261/2004 (EC261 in short) protects your passenger rights. The airline (probably) hasn’t told you about those - few airlines do, especially non-EU airlines.
So next time your flight from Europe with LATAM is delayed, take the time to verify whether you’re eligible: you may get up to 600€ from the airline. Just fill out our calculator and you will know in less than 3 minutes what you can hope for!
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
About 1 LATAM flight out of 5 arrives with 15 minutes of delay or more. The industry average is 1 out of 4 flights. Expect a delay of 47 minutes on average when their flight is delayed. On-time Performance Rating: 6.2 out of 10
Just like delays, the cancellation of your flight may get you between 250 and 600€. Once again, EC261 protects you when this happens to your flight from Europe with LATAM.
Keep in mind that the EU law is slightly more complicated than with delays. The exact amount varies according to more factors, including the length of the delay for example. Also, your eligibility depends on when (or if) the airline warned you about the cancellation.
The easiest option for you is to fill out our Calculator. It will give you a clearer idea of what kind of compensation you can hope for.
While LATAM’s flight performance is above average their claim processing performance is below average. They are rather slow to solve claims compared to the rest of the industry.