Airlines do their best to respect their initial schedule - but that doesn’t prevent them from arriving late from time to time. While some delays are minors, those above 3 hours are particularly annoying for their passengers. ClaimCompass seeks to turn that bad experience into a better one by helping travellers who suffered from such a flight disruption get up to 600€ in compensation for their delayed flight.
US regulations vary greatly from the EU Regulation 261/2004 when it comes to protecting passenger rights. But although it is a US airline, Southwest is still liable to pay compensation to its passengers when its flights departing from Europe are at least 3 hours late.
The EU law known as EC261 is the reference for the protection of air passenger rights. It states that in cases of long flight delays, airlines must pay compensation to their passengers. However, if the delay was caused by circumstances out of Southwest Airlines’ control, then the airline doesn’t have to pay.
The amount of your compensation varies according to the distance of your journey, from 250€ to 600€. You can use our Compensation Calculator to determine how much you are entitled to in less than 3 minutes. All we need is your flight number, itinerary, and a few more info.
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
On-time Performance Rating: 5.9 Compared with the other 3 large US airlines, Southwest’s flights arrive late more often. However this performance remain better than the industry average, which is close to 25%. Inversely, the average delay of the airline is below the industry average, but better than that of the other US airlines.
Some of Southwest Airlines’ flights are also cancelled, leaving passengers into even more trouble. The airline isn’t always responsible, of course - in some cases, the decision is out of their control. But when Southwest Airlines is responsible, passengers are once again entitled to compensation, according to EC261.
In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure. If Southwest Airlines failed to do so and was responsible for the flight cancellation, you may be entitled to compensation. The exact amount is harder to calculate than for flight delays, because it takes more factors into account, but in most cases Southwest passengers are entitled to 600€.
And remember: if the airline cancels your flight, they also have to offer you a choice between a rebooking on an alternate flight to your destination as soon as possible (provided that seats are available) or the refund of your ticket. That’s independent to your right to compensation, so both can be cumulated.