Southwest Airlines

Airline Rating & Flight Compensation

Southwest Airlines Flight Delays Compensation 

Airlines do their best to respect their initial schedule - but that doesn’t prevent them from arriving late from time to time. While some delays are minors, those above 3 hours are particularly annoying for their passengers. ClaimCompass seeks to turn that bad experience into a better one by helping travellers who suffered from such a delay get up to 600€ in compensation for their trouble.

The EU law known as EC261 is the reference for the protection of air passenger rights. It states that in cases of long flight delays, airlines must pay compensation to their passengers. However, if the delay was caused by circumstances out of Southwest Airlines’ control, then the airline doesn’t have to pay. 

The amount of your compensation varies according to the distance of your journey, from 250€ to 600€. You can use our Compensation Calculator to determine how much you are entitled to in less than 2 minutes. All we need is your flight number, itinerary, and a few more info.

 

Check your flight in 3 minutes

You might be entitled to up to 600€ from the airline!

      Southwest Airlines On-Time Performance

      The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com

      Number of flights
      On-time (<15 min delay)
      Delayed (15+ min late)
      Average delay (in min)
      Average
      115920.83
      79.4%
      20.6%
      49.27
      Dec 2018
      116562
      78.22%
      21.78%
      47.20
      Nov 2018
      115529
      81.41%
      18.59%
      47.50
      Oct 2018
      117308
      83.16%
      16.84%
      46.00
      Sep 2018
      109520
      85.16%
      14.84%
      50.00
      Aug 2018
      118492
      78.40%
      21.60%
      54.10
      Jul 2018
      123794
      75.09%
      24.91%
      55.00
      Jun 2018
      119494
      77.65%
      22.35%
      52.90
      May 2018
      120231
      76.59%
      23.41%
      52.80
      Apr 2018
      117459
      77.46%
      22.54%
      50.10
      Mar 2018
      119922
      79.25%
      20.75%
      46.40
      Feb 2018
      99881
      77.77%
      22.23%
      44.70
      Jan 2018
      112858
      82.67%
      17.33%
      44.60

      On-time Performance Rating: 5.9 Compared with the other 3 large US airlines, Southwest’s flights arrive late more often. However this performance remain better than the industry average, which is close to 25%. Inversely, the average delay of the airline is below the industry average, but better than that of the other US airlines.

      Southwest Airlines Flight Cancellation Compensation 

      Some of Southwest Airlines’ flights are also cancelled, leaving passengers into even more trouble. The airline isn’t always responsible, of course - in some cases, the decision is out of their control. But when Southwest Airlines is responsible, passengers are once again entitled to compensation.

      In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure. If Southwest Airlines failed to do so and was responsible for the cancellation, you may be entitled to compensation under EC261. 

      And remember: if the airline cancels your flight, they also have to offer you a choice between a rebooking on an alternate flight to your destination as soon as possible (provided that seats are available) or the refund of your ticket. That’s independent to your right to compensation.

      Have you ever had a delayed flight with Southwest Airlines in the past 5 years? Check out if you’re eligible to compensation! The airline may owe you up to 600€: it takes less than 3 minutes to find out!