Airlines do their best to respect their initial schedule - but that doesn’t prevent them from arriving late from time to time. While some delays are minors, those above 3 hours are particularly annoying for their passengers. ClaimCompass seeks to turn that bad experience into a better one by helping travellers who suffered from such a delay get up to 600€ in compensation for their trouble.
The EU law acts as the reference for the protection of air passenger rights. It states that in cases of long flight delays, airlines must pay compensation to their passengers. However, if the delay was caused by circumstances out of Delta’s control, then the airline doesn’t have to pay.
The amount of your compensation varies according to the distance of your journey, from 250€ to 600€. You can use our Compensation Calculator to determine how much you are entitled to in less than 2 minutes. All we need is your flight number, itinerary, and a few more info.
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
Only 16% of Delta’s flights arrive late (15 minutes or more after the scheduled arrival time): this performance is very good compared to the rest of the industry. However, overall, the average delay is a whopping 69 minutes, one of the worst performances all airlines included. Delta Air Lines’ flight performance is above average, with a rating of 6.5.
Delays are only one of the flight disruptions that travellers can be confronted to. Delta sometimes cancels their flight. Obviously, they don’t do it to annoy their passengers, and when it happens, they try to rebook them on another flight. It doesn’t change the fact that passengers’ plans take a serious hit when this happens.
On the brighter side, if the airline was responsible for the cancellation and failed to send you a 14-day notice, then you are likely to be eligible for a compensation under the EU Regulation 261/2004. The EU law protects your rights when Delta Air Lines is responsible for the cancellation.
There are a few additional rules that make the calculation of your compensation slightly more complicated than in cases of delayed flights. But the experts at ClaimCompass always make sure that you get the maximum amount that you are entitled to. Submit your claim in less than 3 minutes, sit back, and wait till we secure your money for you.
But there’s more: when your flight is cancelled, the airline must offer you either a rerouting to your final destination or refund your ticket. Don’t forget that this is independent of the flight compensation: even if you’re not eligible to the latter, the airline still has to enforce your right to rerouting or refund.
When it comes to processing flight compensation claims, Delta is moderately efficient. You can take a look at the table below to get an idea of how fast they deal with compensation claims:
It takes on average more than 3 weeks and a half for Delta to provide a statement on claims - a performance slightly below industry average. The US airline is, however, performing a bit better than the average to close a claim, in about 11 weeks and a half. The rating of 5.0 reflects this average performance in compensation claim processing by Delta Air Lines.