It goes without saying that airlines do everything they can to get you to your destination on time. Unfortunately, sometimes, American Airlines’ flights arrive later than the scheduled time. It’s not that surprising: The US airline is the largest in the world in terms of number of flights operated every month.
US regulations don’t protect passengers in cases of delayed flights: it’s up to the airline to provide support at their convenience. Thankfully, the EU Regulation 261/2004 protects air passenger rights in some situations, most notably for flights from the EU to the US with American Airlines.
Even if you’re a US citizen traveling with American Airlines, EC261 protects your rights when you’re flying from Europe. What matters is that you reach your destination at least 3 hours late to be eligible.
At ClaimCompass, we help you get the compensation you are entitled to for your flight delay with American Airlines. We take care of everything so you can just sit back and relax. If you are indeed eligible, we will get your money for you. Simply fill out our Compensation Calculator with your flight details to know how much you’re entitled to!
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
Since the beginning of 2018, American Airlines’ on-time performance has worsen quarter after quarter, from only 18% of their flights arriving late in the first quarter to over 22% between July and September. Despite that, American Airlines’ on-time performance remains slightly below average, with a rating of 5.6 out of 10. It’s worth pointing out that American Airlines is not only the largest US airline, it’s also the largest one in the world, operating close to 200,000 flights every month. However, because it is not an EU airline, compensation claims to American Airlines under EC261 can only be made for disrupted flights departing from the EU.
What could be worse than a delay? A flight cancellation. Just like any other airline, American Airlines sometimes cancels a flight. Again, no US regulation comes to the rescue to protect your rights in these situations.
In most cases, the US airline will do everything they can to rebook you on another flight at no extra cost - although this is about to change (read more on American Airlines’ change of policy on the matter below). Know that if the arrangement doesn’t suit your travel plans, you can also ask the refund of your cancelled flight’s ticket.
Don’t forget that as long as there are seats available on another flight to your destination, American Airlines will rebook you on that flight . You don’t have to spend anything - even if the seat is in a higher class.
Contrary to US regulations, the EU Regulation 261/2004 also protects your passenger rights when your flight is cancelled. If the airline hasn’t warned you at least 14 days in advance, then you could be entitled to up to 600€. We can assist you in claiming the compensation you deserve. Just fill out the flight details of your cancelled flight in our Compensation Calculator and we’ll take it from there!
At ClaimCompass, we have experience dealing with the airline. Many passengers have already asked us to help them get their flight compensation from American Airlines. As you can see below, American Airline is rather cooperative when it comes to processing compensation claims:
American Airlines is quick to issue a statement once the claim has been made - a couple of weeks on average. They are also faster than the average to pay their passengers’ compensation when it is due: it takes them less than 10 weeks. The US airline is respectful of the European Regulation. As such, few to no cases require the intervention of the court. However, in October 2018, American Airlines implemented a new policy asking their airport agents not to rebook their economy passengers on competing airlines. They did not provide any time limit indicating how long passengers would have to wait. This goes against the EU Regulation stating that the airline must provide passengers a replacement flight to their destination. In cases where there are no seats available on their next flights, they must provide tickets on flights operated by another airline.