South African Airways

Airline Rating & Flight Compensation

South African Airways Flight Delays Compensation 

If you’ve been flying with South African Airways, it’s possible that your flight was delayed. While the airline does its best to stick to the scheduled arrival time, some of its flights do arrive late. When the delay was caused by “extraordinary circumstances” such as a strike, Air Traffic Control restrictions, or adverse weather conditions, then the airline cannot be held responsible and no compensation is due to their passengers.

But when the delay was the responsibility of South African Airways, then the airline must pay you up to 600€ for your trouble. This includes cases of “technical issues” or “operational difficulties”. The EU Regulation 261/2004, also known as EC261, protects your air passenger rights. And ClaimCompass is here to enforce them for you.

With our Compensation Calculator, you can fill out your flight details and know if you’re eligible and to what amount, in less than 2 minutes. Give us the authorization to represent you in front of South African Airways, sit back, and we’ll get your compensation for you.

 

Check your flight in 3 minutes

You might be entitled to up to 600€ from the airline!

      South African Airways On-Time Performance

      The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com

      Number of flights
      On-time (<15 min delay)
      Delayed (15+ min late)
      Average delay (in min)
      Average
      10277.11
      82.23%
      17.77%
      43.34
      Dec 2018
      9027
      77.97%
      22.03%
      40.60
      Nov 2018
      10392
      79.16%
      20.84%
      38.60
      Sep 2018
      10120
      80.81%
      19.19%
      41.00
      Aug 2018
      10092
      81.80%
      18.20%
      37.50
      Jul 2018
      10018
      80.58%
      19.42%
      40.20
      May 2018
      10940
      85.28%
      14.72%
      48.70
      Mar 2018
      10873
      81.75%
      18.25%
      52.00
      Feb 2018
      10149
      85.25%
      14.75%
      49.70
      Jan 2018
      10883
      87.47%
      12.53%
      41.80

      South African Airlines’ on-time performance is excellent when compared to the industry average, with only 18% of their flights delayed by 15 minutes or more. The average delay is rather high, however. As a result, South African Airways flight performance is good, with a rating of 7.5.

      South African Airways Flight Cancellation Compensation 

      South African Airways also cancels some of their flights - sometimes because of circumstances out of their control, in which case they are not obligated to pay compensation to their passengers. But in cases that do not qualify as “extraordinary circumstances”, you could be owed up to 600€ from the airline.

      The conditions ensuring your right to compensation when South African Airways cancel your flight are slightly more complicated than for flight delays. In short, if the airline is responsible for the cancellation, they haven’t given you at least a 14-day notice, and you reach your final destination late (or don’t reach it at all), then it’s very likely that you are eligible under the EU Regulation.

      If this happened to you, you can fill out our Compensation Calculator to verify if you can get compensated and how much money you can expect from South African Airways. ClaimCompass will take care of everything for you, from submitting your claim to South African Airways to securing your money.

       

      South African Airways and Compensation Claim Processing

      Many air passengers have already entrusted their compensation claim against South African Airways to ClaimCompass. As you can see from the data below, the airline is rather cooperative when it comes to processing passenger claims.

      Rating criteria
      Days / Rating
      Average number of days for the airline to reply once the claim is submitted
      27.5
      Rating
      4.0/10
      Average number of days to solve the claim
      22.3
      Rating
      9.4/10
      Average number of days to pay the compensation after the case was sent to court
      Rating

      South African Airways is among the fastest airlines to pay compensation to its eligible passengers. Our experts are used to dealing with South African Airways and work hard to secure your compensation in as little time as possible.

      Have you ever had a delayed flight with South African Airways in the past 5 years? Check out if you’re eligible to compensation! The airline may owe you up to 600€: it takes less than 3 minutes to find out!