If you’ve been let down by Flybe due to a delay, cancellation or overbooking, you’ve come to the right place. Despite being Britain’s biggest regional airline, Flybe comes under the spotlight often for their poor scheduling.
Delays and cancellations are stressful experiences. They can ruin the start or end of your holiday, and they can make you miss important meetings or events.
You should get a Flybe flight compensation for the lost time you experienced. The good news is that EC 261/2004 protects your rights as a passenger and makes airlines accountable for their mistakes. Depending on the situation, you can get up to €600 in compensation.
The sad news is that thousands of claims are left unrequested every year because most passengers aren’t aware of their right to get paid.
We’re here to make sure every passenger who experiences a delay or cancellation, and who is eligible to get compensated gets what they deserve.
Passengers who go through the process themselves and contact Flybe directly often face weeks or even months of back-and-forth emails and negotiation. Even then, airlines often give you less than you deserve, like a simple discount for a future flight.
You’re entitled to real money. We make the process simple, fast, and most importantly, stress-free since we handle everything for you.
This guide covers:
There are a few ways you can claim compensation from Flybe.
The first way is by contacting Flybe’s customer service yourself. The downside with this method is that the process is long (it can take weeks or months). Airlines often try and trick you into accepting less compensation than you’re entitled to or they offer coupons for future flights.
It can be a stressful process.
Instead, we recommend that you use our Flybe EC261 complaint form.
This is why it’s a much better option for making your claim:
You might be entitled to up to 600€ from the airline!
Under EU law, the standard amount for a Flybe flight delay compensation is either €250, €400, or €600.
The same numbers apply for your Flybe cancelled flight compensation.
There is an exception for delays between 3-4 hours on 3,500km+ flights. You only receive 300€ instead of 600€, which is a 50% reduction.
For flight cancellations, overbooked and delays, the criteria influencing the compensation amount are:
- The length of your journey
- The length of the delay
- How long in advance you were informed of the delay
According to EC261/2004, the general rule of compensation is between 125€ and 600€ (around £100 to £500). This post covers a full breakdown of the cancelled flight compensation amounts.
How do you know if you’re eligible? If your cancellation follows this criteria, you should be compensated for the inconvenience:
- Notified about the cancellation between 7 to 14 days in advance, and your alternative flight departed 2 hours or earlier or more, and arrived 4 hours or later than the original
- Told about the cancellation less than 7 days in advance, your alternative flight departs 1 hour earlier or more, and arrived 2 hours later or more
- Notified within 14 days of the flight and you were not offered a new flight
You’re probably wondering: “How much compensation will I receive?”
It depends on the distance of your flight and the length of your delay.
Distance of the flight:
- Flights shorter than 1500km = €250
- Flights between 1500-3500km = €400
- Flights 3500km+ = €600
Note: These amounts may be reduced by 50% depending on the length of the delay.
As you can tell, flight compensation claims are complicated to calculate.
It’s much easier to use our free compensation calculator instead. You will find out how much compensation you’re eligible to receive within minutes.
First things first, find out why your Flybe flight was delayed.
Depending on the circumstances, you may be entitled to flight delay compensation.
If you missed your connecting flight because your first Flybe flight was delayed, you should head to the Customer Service desk at the airport or contact Flybe directly.
You’re in luck if you booked all of your connecting flights under the same booking number. In that case, Flybe must re-book you on a new flight as soon as possible. If you arrive at your final destination 3 hours or more after your original arrival time, you’re entitled to receive missed connection compensation for the inconvenience.
File a claim for compensation through Claim Compass. We’ll get you the money you deserve for your trouble. You can get compensated if you arrive at your final destination 3 hours late or more.
Amount of compensation for a Flybe delay:
The situation can get complicated if you miss your connecting flight due to a delay, but your flights were booked separately. You most likely won’t be entitled to compensation.
The only way you can possibly receive compensation under separate bookings is if the arrival time to your in-between destination is 3 hours more than the original arrival time.
For example, let’s say you booked a flight from Manchester to Lisbon, and then booked another separate flight from Lisbon to Athens.
You would only get compensation in the event that your Manchester to Lisbon flight, run by Flybe, was delayed to the point where you arrived in Lisbon 3+ hours later than the original arrival time. Even then, you would have to cover the rebooking cost for a new flight from Lisbon to Athens.
There have been many complaints about Flybe experiencing long delays, especially in 2019. Their delays are often due to factors like having a shortage of pilots and being too busy during holiday seasons. After a large number of delays and cancellations in April 2019, Flybe released this statement to explain:
“We are doing our best to mitigate the impact of the current situation that has arisen due to a combination of factors including seasonality, pilots' end-of-year leave, Easter holidays, base restructuring and the shortage of pilots across the industry that Flybe has highlighted in recent months.”
You’re eligible to receive Flybe flight delay compensation if your flight meets these conditions:
- Flight delayed at least 3 hours
- Departed from EU or arrived in the EU (should always be the case with Flybe)
- Delay not caused by “extraordinary circumstances”
Extraordinary circumstances are situations that are outside of Flybe’s control, so cancellations or delays caused by extraordinary circumstances are not subject to compensation.
Here are a few situations that are considered extraordinary circumstances:
- Bad weather
- Political instability
- Security risks
- Air traffic control restrictions
- Medical emergencies
If your flight was delayed because of an error caused by Flybe, you’re entitled to compensation.
Flybe cancelled dozens of flights in 2019 due to operational issues. If they’re short on pilots or they’re too busy to accommodate all passengers, then flights get cancelled.
What are my air passenger rights when Flybe cancels my flight?
Your air passenger rights are protected by an EU regulation called EC 261/2004. If your cancelled flight falls under the conditions outlined by this regulation, then Flybe must follow the standard compensation rules.
There are two options you can choose from when your Flybe flight is cancelled. You can get a full refund on your ticket or you can get a replacement flight.
You’ll also get flight cancellation compensation between €250-600 euros if your alternative flight meets these conditions:
- Flight was cancelled 7-14 days in advance, AND it departs more than 2 hours earlier OR arrives more than 4 hours later than the original
- Flight was cancelled less than 7 days in advance AND it departs more than 1 hour earlier OR arrives more than 2 hours later than the original
- Flight was cancelled less than 14 days before or you weren’t told until you were at the airport AND no alternative flight proposed
If you wait at the airport for more than 2 hours, the airline must respect your right to care. They must provide you:
- Free meal and refreshment
- Access to a means of communications
- If the delay is longer than 6 hours or overnight, accommodation (usually a hotel) and transportation between there and the airport
To get your Flybe cancelled flight compensation, use the free Claim Compass calculator to determine your eligibility and the amount you should receive. We’ll take care of everything for you.
You can use Flybe's contact details below to request a refund for the cancellation of your flight.
If you want to handle the Flybe compensation yourself and risk the hassle of spending weeks or months disputing with Flybe, you can call them directly. Here is the list of Flybe contact numbers:
The Flybe live chat doesn’t exist yet, but you can submit an email web form here.
Flybe is the largest domestic British airline, as far as the number of flights per week. They’re also the largest independent airline in Europe.
Based in Exeter, England, they provide over 50% of the United Kingdom’s domestic flights outside of London.
Flybe flies 8 million passengers per year and they service 71 airports in the UK and Europe, spanning over 210 routes.
They currently have 67 aircraft in their fleet, most of them being the De Havilland Dash 8-400.
Flybe made the news in 2019 after being sold to Connect Airways, which includes Virgin Atlantic, Cyrus Capital Partners, and Stobart Group. Because of this acquisition, Flybe is rebranding as Virgin Connect very soon.
Flybe’s major hubs are Birmingham and Manchester airports and they are a member of the European Regions Airline Association.
As far as their frequent flyer programme, they used to use the Avios frequent flyer programme, but that partnership came to an end in 2019. They’re currently working on their own frequent flyer programme expected to be unveiled in the future.
Flybe offers three different ticket types when you fly with them, for which you get different privileges:
- Just Fly: Economy type service with all extras available for a fee
- Get More: More freedom available, such as changing flight time. You also get one free 23kg bag allowance.
- All In: You get everything available with the Get More ticket, as well as fast track security, free food and drinks in-flight, access to Executive Lounges, and you get two 23kg bags for free.
All Flybe passengers can bring one standard cabin bag and one smaller under-seat item, like a laptop bag. Both combined can’t be more than 10g.
Yes, they are still operating! They were recently on the verge of collapse due to financial issues, but everything is still operating as planned.
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
If you’re curious about Flybe’s on-time performance since January 2018, here’s a summary of their flight data. Flybe’s flight performance is exactly average, with a rating of 5.0. 23% of their flights arrive late, with an average delay of 50 minutes.
Many air passengers have already entrusted their compensation claim against Flybe to ClaimCompass. As you can see from the data below, the airline is rather cooperative when it comes to processing passenger claims.
While Flybe provide their initial statement after the claim submission 20 days - which is only slightly better than the industry average - they are quick to pay the compensation when their passengers are entitled to it. The airline’s claim processing performance can, therefore, be regarded as good. Our experts are used to dealing with Flybe and work hard to secure your compensation in as little time as possible.