Airlines do their best to respect their initial schedule - but that doesn’t prevent them from arriving late from time to time. While some delays are minors, those above 3 hours are particularly annoying for their passengers. ClaimCompass seeks to turn that bad experience into a better one by helping travellers who suffered from such a delay get up to 600€ in compensation for their trouble.
The EU law known as EC261 is the reference for the protection of air passenger rights. It states that in cases of long flight delays, airlines must pay compensation to their passengers. However, if the delay was caused by circumstances out of Air Austral's control, then the airline doesn’t have to pay.
The amount of your compensation varies according to the distance of your journey, from 250€ to 600€. However, Air Austral operates many flights from metropolitan France to overseas territories: although the distance is above 3500km, the compensation planned by EU 261 in these cases is 400€ per passenger. You can use our Compensation Calculator to determine how much you are entitled to in less than 2 minutes. All we need is your flight number, itinerary, and a few more info.
You might be entitled to up to 600€ from the airline!
Some of Air Austral's flights are also cancelled, leaving passengers into even more trouble. The airline isn’t always responsible, of course - in some cases, the decision is out of their control. But when Air Austral is responsible, passengers are once again entitled to compensation.
In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure. If Air Austral failed to do so and was responsible for the cancellation, you may be entitled to compensation under EC261.
And remember: if the airline cancels your flight, they also have to offer you a choice between a rebooking on an alternate flight to your destination as soon as possible (provided that seats are available) or the refund of your ticket. That’s independent to your right to compensation.
Unfortunately for air passengers who had a delayed or cancelled flight with Air Austral, the airline is among the least cooperatives when it comes to enforcing EU Regulation 261/2004. Why is that? For starters, the airline refuses to reply to third-party agencies like ClaimCompass that passengers have mandated to represent them. Instead, they contact the passengers directly, even though they have chosen not to handle the process themselves. What's more? Air Austral is infamous for its "unfair offers": the airline frequently offers vouchers in compensation, without alternative, despite EU 261 clearly stating that the compensation must be paid in cash or bank transfer. That's why Air Austral's claim processing score was given a small malus.
That being said, we are used to dealing with Air Austral. Once we have received your claim, we will let you know as soon as it has been filed to the airline so that you can forward us the airline's correspondence.
IATA code: UU
ICAO code: REU