Airlines operate hundreds of flights every month - even thousands or tens of thousands for the largest ones. It’s no surprise that a portion of these flights is delayed. Air Canada is no exception: some of the airline’s flights arrive later than planned at their destination.
When Air Canada could have avoided the delay but failed to do so, it’s only fair that passengers get compensated. That’s what the European law states. EC261 protects your passenger rights and requires airlines to pay up to 600€ per passenger in compensation for flight delays.
ClaimCompass is here to make sure that airlines like Air Canada respect the law and to help air passengers have their rights enforced. Once you’ve given us permission to handle your claim, we contact the airline, take care of the whole for you, and send you your compensation. You don’t have to lift a finger!
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
Almost a third of Air Canada’s flights reach their destination with a delay of at least 15 minutes, making the Canadian airline one of the worst performers in terms of punctuality. Average delays are close to 52 minutes. This poor on-time performance since the beginning of January 2018 is reflected in the rating of 2 out of 10.
Air Canada sometimes has no choice but to cancel their flights. While it’s going to disrupt your travel plan, the EU Regulation 261/2004 once again protects your air passenger rights. In this situation as well, the airline must be responsible: travellers on flights cancelled for extraordinary circumstances are not eligible for compensation. These circumstances include strikes, air traffic control restrictions, adverse weather conditions, security threats, and a few more.
But when the airline was responsible and failed to let you know about the cancellation at least 14 days before the departure date, EU law states that you can get up to 600€ for your trouble - the exact amount depends on the length of your journey.
ClaimCompass can help you get the money the airline owes you. Just fill out your flight details in our Compensation Calculator and we will take care of the whole for you.
Even if it turns out that you are not eligible to compensation, remember that when Air Canada cancels a flight, they must either refund your ticket price or rebook you on the next flight to your destination (if there are seats available).
While the airline’s punctuality can be argued, Air Canada is rather good at processing compensation claims, with a rating of 7.0.
As illustrated by the table above, Air Canada is quick to provide a first reply to compensation claims. Passengers can expect a reply in about 2 weeks. The Canadian airline also performs relatively well when it comes to closing claims, with an average processing time of 65 days. Only when the claim goes to court does Air Canada rank among the average of the industry: After the court has ruled that compensation should be paid to the passenger, the airline takes 91 days on average to send the money. However, toward the end of 2018, Air Canada started to make their claiming process more complicated for passengers who do not want to deal with it themselves and use the services of companies like ClaimCompass. This is a change for the worst, since not all passengers have the legal or technical expertise to claim compensation on their own - yet, they are entitled to compensation too.