Air Canada

Airline Rating & Flight Compensation

Air Canada Flight Delays Compensation 

Airlines operate hundreds of flights every month - even thousands or tens of thousands for the largest ones. It’s no surprise that a portion of these flights is delayed. Air Canada is no exception: some of the airline’s flights arrive later than planned at their destination.

When Air Canada could have avoided the delay but failed to do so, it’s only fair that passengers get compensated. That’s what the European law states. EC261 protects your passenger rights and requires airlines to pay up to 600€ per passenger in compensation for flight delays. 

ClaimCompass is here to make sure that airlines like Air Canada respect the law and to help air passengers have their rights enforced. Once you’ve given us permission to handle your claim, we contact the airline, take care of the whole for you, and send you your compensation. You don’t have to lift a finger!

 

Check your flight in 3 minutes

You might be entitled to up to 600€ from the airline!

      Air Canada On-Time Performance

      The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com

      Number of flights
      On-time (<15 min delay)
      Delayed (15+ min late)
      Average delay (in min)
      Average
      49548.25
      68.77%
      31.23%
      51.45
      Dec 2018
      46978
      69.10%
      30.90%
      47.30
      Nov 2018
      43955
      70.98%
      29.02%
      49.20
      Oct 2018
      49367
      74.43%
      25.57%
      46.70
      Sep 2018
      50499
      71.96%
      28.04%
      48.40
      Aug 2018
      56076
      64.87%
      35.13%
      53.70
      Jul 2018
      56065
      66.20%
      33.80%
      54.60
      Jun 2018
      51742
      70.11%
      29.89%
      51.40
      May 2018
      49318
      81.02%
      18.98%
      49.60
      Apr 2018
      47213
      72.88%
      27.12%
      52.10
      Mar 2018
      50652
      69.45%
      30.55%
      50.20
      Feb 2018
      44171
      58.23%
      41.77%
      56.00
      Jan 2018
      48543
      56.06%
      43.94%
      58.20

      Almost a third of Air Canada’s flights reach their destination with a delay of at least 15 minutes, making the Canadian airline one of the worst performers in terms of punctuality. Average delays are close to 52 minutes. This poor on-time performance since the beginning of January 2018 is reflected in the rating of 2 out of 10.

      Air Canada Flight Cancellation Compensation 

      Air Canada sometimes has no choice but to cancel their flights. While it’s going to disrupt your travel plan, the EU Regulation 261/2004 once again protects your air passenger rights. In this situation as well, the airline must be responsible: travellers on flights cancelled for extraordinary circumstances are not eligible for compensation. These circumstances include strikes, air traffic control restrictions, adverse weather conditions, security threats, and a few more.

      But when the airline was responsible and failed to let you know about the cancellation at least 14 days before the departure date, EU law states that you can get up to 600€ for your trouble - the exact amount depends on the length of your journey.

      ClaimCompass can help you get the money the airline owes you. Just fill out your flight details in our Compensation Calculator and we will take care of the whole for you.

      Even if it turns out that you are not eligible to compensation, remember that when Air Canada cancels a flight, they must either refund your ticket price or rebook you on the next flight to your destination (if there are seats available).

       

      Air Canada and Compensation Claim Processing

      While the airline’s punctuality can be argued, Air Canada is rather good at processing compensation claims, with a rating of 7.0.

      Rating criteria
      Days / Rating
      Average number of days for the airline to reply once the claim is submitted
      14.4
      Rating
      7.7/10
      Average number of days to solve the claim
      65.1
      Rating
      7.2/10
      Average number of days to pay the compensation after the case was sent to court
      91.0
      Rating
      5.0/10

      As illustrated by the table above, Air Canada is quick to provide a first reply to compensation claims. Passengers can expect a reply in about 2 weeks. The Canadian airline also performs relatively well when it comes to closing claims, with an average processing time of 65 days. Only when the claim goes to court does Air Canada rank among the average of the industry: After the court has ruled that compensation should be paid to the passenger, the airline takes 91 days on average to send the money. However, toward the end of 2018, Air Canada started to make their claiming process more complicated for passengers who do not want to deal with it themselves and use the services of companies like ClaimCompass. This is a change for the worst, since not all passengers have the legal or technical expertise to claim compensation on their own - yet, they are entitled to compensation too.

      Have you ever had a delayed flight with Air Canada in the past 5 years? Check out if you’re eligible to compensation! The airline may owe you up to 600€: it takes less than 3 minutes to find out!