Keep in mind that flight delays bother Qatar Airways just as much as you. Almost. They also have a schedule to stick to, after all. However, not all delays are the same - and when the airline is responsible, it’s only fair that passengers get compensated for their trouble.
That’s what the EU Regulation 261/2004 is all about. You can get up to 600€ in compensation for your delayed flight with Qatar Airways, depending on the length of your journey. To be eligible, you must have reached your destination at least 3 hours after the originally scheduled time of arrival, and the airline must be responsible for the delay (if the flight was delayed due to "extraordinary circumstances", the airline doesn't have to compensate you).
As mentioned above, the compensation amount is based on the length of the journey, as such:
- 250€ for flights less than 1,500km
- 400€ for intra-community flights and journeys between 1,500 and 3,500km
- 600€ for flights above 3,500km (that are not within EU territories)
The easiest and fastest way to check your eligibility is to fill out your flight details in our Delayed Flight Compensation Calculator. In less than 2 minutes, you will know whether you are entitled to money from the airline or not. At ClaimCompass, we have already helped tons of passengers get their compensation from Qatar Airways. All you have to do is let us do the work and we’ll get your money for you.
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
With only 14% of their flights arriving late, Qatar Airways boasts an excellent on-time performance and a rating of 8.6.
Flight cancellations are the other main issue that passengers can experience when traveling with Qatar Airways. Thankfully, if this happens to you, you could get a flight cancellation compensation. It doesn't solve the problem, but it does make this bad experience a bit less so.
After all, Qatar Airways sometimes have no choice but to cancel their flights. While it’s going to disrupt your travel plan, the EU Regulation 261/2004 once again protects your air passenger rights. In this situation as well, the airline must be responsible: travellers on flights cancelled for extraordinary circumstances are not eligible for compensation. These circumstances include strikes, air traffic control restrictions, adverse weather conditions (but not mere bad weather), security threats, and a few more.
But when the airline was responsible and failed to let you know about the cancellation at least 14 days before the departure date, EU law states that you can get up to 600€ for your trouble - the exact amount depends on the length of your journey.
Remember that the compensation isn't all you're entitled to, should Qatar Airways cancel your flight. They must also either refund your ticket or rebook you on the next flight to your destination (if there are seats available). This is independant to your right to compensation: you can get both a refund and a 600€ compensation, for instance.
ClaimCompass can help you get the money the airline owes you. Just fill out your flight details in our Cancelled Flight Compensation Calculator and we will take care of the entire process for you.
Unfortunately, Qatar Airways isn’t part of the most efficient airlines when it comes to processing their passengers’ claims for delayed or cancelled flight, as the data below suggests.
Passengers entitled to compensation under EC261 should expect their compensation about 16 weeks after the claim was submitted, which is much more than the average resolution time of the industry. That being said, at ClaimCompass, we’re dealing with Qatar Airways on a regular basis and have already helped passengers get their compensation. If you’ve had a delayed or cancelled flight with Qatar Airways, we will help you get the money that is owed to you.