Delayed international flights with All Nippon Airways (ANA) might make you eligible for a compensation. But because ANA is not a European airline, this applies only to their flights departing from Europe, not to flights leaving from Japan and arriving in Europe.
That’s because the EU Regulation 261/2004 (EC261 in short) protects your passenger rights. The airline (probably) hasn’t told you about those - few airlines do, especially non-EU airlines. Which doesn’t mean they don’t have to enforce it. It is true that according to our airline ratings, ANA is one of the most punctual airlines in the world. Nonetheless, passengers on their flights do experience the occasional flight delay.
So next time your flight from Europe with All Nippon Airways is delayed, take the time to verify whether you’re eligible: you may get up to 600€ from the airline. Just fill out our Flight Delay Compensation Calculator and you will know in less than 3 minutes what you can hope for!
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
All Nippon Airways’ flights are among the most punctual in the world. Only 15% of them arrived with a delay (15 minutes of more) since January 2018. And when they are indeed late, the average delay is “only” 35 minutes, much below the industry average. On-time Performance Rating: 9/10
Just like delays, the cancellation of your flight may get you between 250 and 600€. Once again, EC261 protects you when your flight from Europe with All Nippon Airways is cancelled.
Keep in mind that the EU law is slightly more complicated than with delays. The exact amount varies according to more factors, including the length of the delay for example. Also, your eligibility depends on when (or if) the airline warned you about the cancellation. The easiest option for you is to fill out our Flight Compensation Calculator. It will give you a clearer idea of what kind of compensation you can hope for.
We do not have enough data at this time to rate the claim processing performance of All Nippon Airways.
But since we’re receiving an increasing number of compensation claims with them, this should come soon!