When your international flight with Air Canada Rouge is delayed, there is a chance that you’re eligible for a compensation. But because Air Canada Rouge is not a European airline, this applies only to their flights departing from Europe, not to flights leaving from out of Europe and arriving in Europe.
Why can you hope for a compensation in these cases? Because the EU Regulation 261/2004 (EC261 in short) protects your passenger rights. The airline (probably) hasn’t told you about those - few airlines do, especially non-EU airlines.
So next time your flight from Europe with Air Canada Rouge is delayed, take the time to verify whether you’re eligible: you may get up to 600€ from the airline. Just fill out our calculator and you will know in less than 3 minutes what you can hope for!
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
Just like Air Canada, the low-costs’ airline is among the least punctual airlines. A third of the Canadian airline arrived late in 2018. On-time Performance Rating: 1.6/10
Air Canada Rouge Flight Cancellation Compensation
Just like delays, the cancellation of your flight may get you between 250 and 600€. Once again, EC261 protects you when this happens to your flight from Europe with Air Canada Rouge.
Keep in mind that the EU law is slightly more complicated than with delays. The exact amount varies according to more factors, including the length of the delay for example. Also, your eligibility depends on when (or if) the airline warned you about the cancellation.
The easiest option for you is to fill out our Calculator. It will give you a clearer idea of what kind of compensation you can hope for.
Air Canada Rouge’s parent company, Air Canada, takes care of the compensation claims. As such, both companies have the same ratings.
While the overall performance throughout 2018 was good, toward the end of the year, Air Canada started to make their claiming process more complicated for passengers who do not want to deal with it themselves and use the services of companies like ClaimCompass. This is a change for the worst, since not all passengers have the legal or technical expertise to claim compensation on their own - yet, they are entitled to compensation too.