I only got half of the compensation I thought I would receive. Why?

If you were offered an alternative flight and the delay at your final destination was

the airline is allowed to reduce the applicable compensation amount by 50%.

Can I give someone else’s bank details, like a relative or a friend?

If you don’t have a bank account or a PayPal account where the compensation can be received, please contact support@claimcompass.eu for more information and we’ll be happy to find an alternative way of transferring your money.

How long before I get my payment?

Once you enter your bank details, it will take between 1 and 3 business days before your compensation payment is reflected in your bank account. If you have any questions on international transfers or alternative ways of receiving your compensation, please contact support@claimcompass.eu.

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