When your international flight with Nouvelair is delayed, there is a chance that you’re eligible for a compensation. But because Nouvelair is not a European airline, this applies only to their flights departing from Europe, not to flights leaving from out of Europe and arriving in Europe.
Why can you hope for a compensation in these cases? Because the EU Regulation 261/2004 (EC261 in short) protects your passenger rights. The airline (probably) hasn’t told you about those - few airlines do, especially non-EU airlines.
So next time your flight from Europe with Nouvelair is delayed, take the time to verify whether you’re eligible: you may get up to 600€ from the airline. Just fill out our calculator and you will know in less than 3 minutes what you can hope for!
You might be entitled to up to 600€ from the airline!
Some of Nouvelair’s flights are also cancelled, leaving passengers into even more trouble. The airline isn’t always responsible, of course - in some cases, the decision is out of their control. But when Nouvelair is responsible, passengers are once again entitled to compensation.
In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure. If Nouvelair failed to do so and was responsible for the cancellation, you may be entitled to compensation under EC261.
And remember: if the airline cancels your flight, they also have to offer you a choice between a rebooking on an alternate flight to your destination as soon as possible (provided that seats are available) or the refund of your ticket. That’s independent to your right to compensation.
When it comes to enforcing the EU Regulation 261/2004, Nouvelair is nothing short of one of the least cooperative airlines. Passengers who had a flight delay or cancellation with the Tunisian airline will have a hard time collecting the compensation that is due to them. Nouvelair seldom replies to compensation claims and often resort to invalid excuses to avoid paying compensation, leading to most cases ending up in court.
If your flight operated by Nouvelair was disrupted, let ClaimCompass do the work for you!