Airlines do their best to respect their initial schedule - but that doesn’t prevent them from arriving late from time to time. While some delays are minors, those above 3 hours are particularly annoying for their passengers. ClaimCompass seeks to turn that bad experience into a better one by helping travellers who suffered from such a delay get up to 600€ in compensation for their trouble.
The EU law known as EC261 is the reference for the protection of air passenger rights. It states that in cases of long flight delays, airlines must pay compensation to their passengers. However, if the delay was caused by circumstances out of China Southern Airlines’ control, then the airline doesn’t have to pay.
Because China Southern Airlines are a non-EU airline, only their flights leaving from Europe are subject to the EU Regulation. Unfortunately, if your flight from China to Europe is delayed, EC261 can’t help you.
The amount of your compensation varies according to the distance of your journey, from 250€ to 600€. You can use our Compensation Calculator to determine how much you are entitled to in less than 2 minutes. All we need is your flight number, itinerary, and a few more info.
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
On-time Performance Rating: 2.5/10 China Southern Airlines is the largest airlines in terms of average number of flight operated per month. But with an average of close to 30% of its flights arriving 15 minutes late or more and an average delay of close to 70 minutes, the Chinese airline is among the worst airlines regarding on-time performance. Nonetheless, the Chinese airline was more punctual during the last quarter of 2018. Let's hope this trend continues in 2019. Interestingly, the on-time performance of China’s 3 main airlines is very similar.
Some of China Southern Airlines’ flights are also cancelled, leaving passengers into even more trouble. The airline isn’t always responsible, of course - in some cases, the decision is out of their control. But when China Southern Airlines is responsible, passengers are once again entitled to compensation. Again, this works only for flights from Europe, not flights from China to Europe, because the airline isn’t European.
If your flight qualifies, the airline is required to let the passengers know at least 14 days prior to departure. If China Southern Airlines failed to do so and was responsible for the cancellation, you may be entitled to compensation under EC261.
And remember: if the airline cancels your flight, they also have to offer you a choice between a rebooking on an alternate flight to your destination as soon as possible (provided that seats are available) or the refund of your ticket. That’s independent to your right to compensation.
We do not have enough data at this time to rate the claim processing performance of China Southern Airlines.