Frequently Asked Questions

Most asked questions

• Do you also deal with delayed or lost luggage?

  For the time being, ClaimCompass specializes in securing compensation for delayed, cancelled or overbooked flights. You may find more information on the topic of delayed or lost luggage in this article on our blog.

• Where can I find out about the status of my claim?

  We’ve set up our systems to notify you via email as soon as there’s an update on your claim. This also updates the status, which you see in your personal profile on our website. If you have not received any emails from us, this means that we are still working on your claim and there are no new updates.

  You may access your profile and find out the latest status of your claim here.

• Can I also claim for any additional expenses caused by the flight delay or cancellation?

  ClaimCompass offers help with flight disruptions as defined in EU Regulation 261/2004. Additional expenses are not part of the compensation amount. While you may be entitled to claim additional expenses, the procedures and the rate of reimbursement varies depending on the airline. Passengers must also be able to document the expenses and prove that the airline is at fault. You may find more information in our blog. 

• The airline reimbursed me for my additional expenses and accommodation - am I still entitled to compensation?

  Yes! Even if the airline provided accommodation and reimbursed you for your additional expenses, and/or provided food vouchers etc, you are still entitled to compensation under EU Regulation 261/2004 if you arrived at your destination 3 or more hours late. To check how much you can claim, use our free Compensation Calculator. 

• When am I entitled to compensation?

  You can check if you’re entitled to compensation with the help of our Compensation Calculator - it takes two minutes and it is completely free. 

  To secure compensation for our clients, ClaimCompass works on the basis of EU Regulation 261/2004 which covers

  • All flights departing from the European Union, regardless of the operating airline 
  • All flights arriving into the European Union, operated by an EU airline 

  You can claim compensation for delayed or cancelled flight, so long as the delay at your final destination is at least three hours. The EU Regulation also covers overbooked flights and disruptions caused by a missed connection.