Airlines do their best to respect their initial schedule - but that doesn’t prevent them from arriving late from time to time. While some delays are minors, those above 3 hours are particularly annoying for their passengers. ClaimCompass seeks to turn that bad experience into a better one by helping travellers who suffered from such a delay get up to 600€ in compensation for their trouble.
The EU law known as EC261 is the reference for the protection of air passenger rights. It states that in cases of long flight delays, airlines must pay compensation to their passengers. However, if the delay was caused by circumstances out of Jetstar Airways’ control, then the airline doesn’t have to pay.
The amount of your compensation varies according to the distance of your journey, from 250€ to 600€. You can use our Compensation Calculator to determine how much you are entitled to in less than 2 minutes. All we need is your flight number, itinerary, and a few more info.
You might be entitled to up to 600€ from the airline!
The tab below provides specific data regarding the airline's on-time performance. It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes. Source: Flightstats.com
On-time performance: 4.5/10
What could be worse than a delay? A flight cancellation. Just like any other airline, Jetstar Airways sometimes cancels a flight. They will do everything they can to rebook you on another flight at no extra cost. Know that if the arrangement doesn’t suit your travel plans, you can also ask the refund of your cancelled flight’s ticket.
Don’t forget that as long as there are seats available on another flight to your destination, Jetstar Airways is obligated to rebook you on that flight. You don’t have to spend anything - even if the seat is in a higher class.
The EU Regulation 261/2004 also protects your passenger rights when your flight is cancelled. If the airline hasn’t warned you at least 14 days in advance, then you could be entitled to up to 600€. We can assist you in claiming the compensation you deserve. Just fill out the flight details of your cancelled flight in our Compensation Calculator and we’ll take it from there!