Airlines do their best to respect their initial schedule - but that doesn’t prevent them from arriving late from time to time. While some delays are minors, those above 3 hours are particularly annoying for their passengers. ClaimCompass seeks to turn that bad experience into a better one by helping travellers who suffered from such a delay get up to 600€ in compensation for their trouble.
The EU law known as EC261 is the reference for the protection of air passenger rights. It states that in cases of long flight delays, airlines must pay compensation to their passengers. However, if the delay was caused by circumstances out of Aeroflot’s control, then the airline doesn’t have to pay.
The amount of your compensation varies according to the distance of your journey, from 250€ to 600€. You can use our Compensation Calculator to determine how much you are entitled to in less than 2 minutes. All we need is your flight number, itinerary, and a few more info.
You might be entitled to up to 600€ from the airline!
Some of Aeroflot’s flights are also cancelled, leaving passengers into even more trouble. The airline isn’t always responsible, of course - in some cases, the decision is out of their control. But when Aeroflot is responsible, passengers are once again entitled to compensation for their cancelled flight.
In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure. If Aeroflot failed to do so and was responsible for the cancellation, you may be entitled to compensation under EC261.
And remember: if the airline cancels your flight, they also have to offer you a choice between a rebooking on an alternate flight to your destination as soon as possible (provided that seats are available) or the refund of your ticket. That’s independent to your right to compensation.
Unfortunately, Aeroflot isn’t part of the most cooperative airlines when it comes to processing their passengers’ claims for delayed or cancelled flight, as the data below suggests.
That being said, at ClaimCompass, we’re dealing with Aeroflot on a regular basis and have already helped passengers get their compensation. If you’ve had a delayed or cancelled flight with Aeroflot, we will help you get the money that is owed to you.
IATA code: SU
ICAO code: AFL